What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

49 reviews·8 themes

Misleading free-to-use claims
Users feel deceived by the app's marketing, which promotes it as free when in reality only the first week or trial is free, with full access requiring a paid subscription.
12
reviews
- “Advertises itself as a free app but all workouts except first week of three “runs” are locked unless you pay an expensive fee.”
- “It was free when I started — I downloaded this a couple of months ago, but I had an injury and wasn’t able to complete the program. Now I’m trying again and I have discovered they only have a seven day free trial.”
- “They lied, it’s not free! STAY AWAY — Online it said free, free free...just a bunch of liars. After you down load app they want your money.”
Paywalls and subscription pricing issues
Users are frustrated by high subscription costs, lack of flexibility in payment plans, and difficulty canceling subscriptions, often feeling the app is overpriced for basic functionality.
10
reviews
- “Way too expensive — Other running apps are free. What will end up happening is that c25k (which has a huge following and is well known) will add a longer plan and, unfortunately, this app will cease to exist . The best thing this app could do is reduce the pri”
- “Ridiculously overpriced — I like the idea behind the more gradual increases versus couch to 5k. I’m not sure what they were smoking when they came up with the pricing structure though. They want 30-60 bucks every year for what amounts to a glorified preset interval”
- “Disappointed — This app was recommended in a weight loss group. Was disappointed to find it is just another app that you have to pay monthly or yearly fees.”
Critical app stability and performance bugs
Frequent crashes, freezing, and inconsistent tracking during runs—especially on Apple Watch—prevent users from completing workouts or trusting data accuracy.
8
reviews
- “Froze while pairing to Apple Watch — In the middle f my run it froze.”
- “App keeps crashing on my Apple Watch — I love the plan and the app when it works but it has now been three runs in a row where the app crashes on my Apple Watch 15 minutes or so into the run.”
- “Really glitchy — Really regret paying for this. The app is very glitchy. After finishing a run, it kept recording it. I would close it and it would restart automatically on my Apple Watch and phone.”
Inaccurate or unreliable GPS and distance tracking
Users report significant inaccuracies in distance measurement, especially during indoor treadmill runs, leading to misleading or nonsensical results.
7
reviews
- “Not accurate measure — I do the same work out every day with my dog in the morning it’s about 1.3 to 1.5 miles and we complete it in about 23 to 25 minutes… I started this workout week one day one and ran the same exact way at the end of the workout the applicati”
- “Doesn’t work for indoor runs — I’ve used this three times and all three times the mileage has been off. This last time I did 30 minutes and it said I went 225 feet.”
- “Would be great if treadmill runs worked — If you’re mixing between running outdoors and indoors I WOULD NOT recommend - it doesn’t pick up treadmill runs well at all and your runs aren’t editable so you feel great finishing a 2 mile run and it looks like you ran .67 feet... very an”
Apple Watch integration failures
The app fails to properly sync with or function on Apple Watch devices, including disconnection, inability to log runs, or complete failure during sessions.
6
reviews
- “No longer works with Apple Watch 8 — I’m on week 8 & loved the app until last week when the app stopped working with my Apple Watch 8.”
- “Decent app but doesn’t sync to my watch — I’ve been using this app for 4 weeks. I can’t get it to sync to my watch to log my distance when I’m outside or inside”
- “Great app two*** flaws!(UPDATED) — The flaw is this: The Indoor treadmill distance measuring is based on your arm swing. This results in an error between .1-.2 (one or two tenths of a mile). Since there is no accurate way to measure foot speed through your arm, it is approxi”
Poor user experience with login and account recovery
Users cannot recover accounts after deletion, face issues restoring purchases, or are unable to log back in without repurchasing, despite having valid subscriptions.
4
reviews
- “Unable to log back in — My app was accidentally deleted from my phone. I redownloaded it and there is no option to login, the only option is to pay for another plan! I emailed support but have not received a response.”
- “Unable to access premium features — The plan was for my family to use this app to get in shape. With an iTunes family account, only one person needs to subscribe and everyone else gets access for free. However the app won’t allow us to restore purchases (it fails every time).”
- “unsubscribe — not easy to unsubscribe at all!!!”
Unwanted or intrusive features and voice prompts
Users dislike mandatory or poorly designed features such as constant alerts, creepy voice narration, or forced Apple Health integration.
3
reviews
- “Voice — I don't want that dudes creepy voice. Change it back!”
- “Disappointing — The alerts are too frequent, soulless, and annoying, and the settings to silence them didn’t work.”
- “Super Happy Until Now — I was loving N2R. It was the perfect training tool for me — until I had to link up to Apple Health to get my full details. I don’t want to share my information with Apple & am angry I have to to get the detail I previously had.”
Loss of key features after updates
Recent updates removed popular or essential features like skipping ahead, extra runs, or walk breaks, leaving users frustrated and dissatisfied.
2
reviews
- “New update removed key features — New update took away the ability to do extra runs or skip ahead if you felt like walking less. Those were big reasons to use this app, hopefully they bring it back!”
- “Used to be great — This app used to be easy to use and straightforward but no more. After an extended off time due to an injury I've tried to reset my training plan. Even with the help files it appears impossible to do! And I used to be able to look at the up”

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