What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

200 reviews·8 themes

Login Issues
Users are experiencing difficulties logging into the app, including being stuck in a login loop, password issues, and inability to access their accounts.
73
reviews
- “Can't log in after update”
- “Login loop, stuck in a loop where I'm taken back to the login page after submitting my password”
- “Unable to log in, keeps asking for email and password”
App Freezing and Crashing
The app is freezing, crashing, or becoming unresponsive, making it difficult for users to access their passes, tickets, and other features.
41
reviews
- “App freezes and I can not access anything in my account”
- “App is freezing, can't click on anything without the app freezing”
- “App crashes when changing park”
Pass and Ticket Issues
Users are having trouble accessing, adding, or managing their passes and tickets within the app, including issues with Apple Wallet.
34
reviews
- “Can't add season pass to Apple Wallet”
- “Passes aren't showing up in the app”
- “Can't access my tickets or passes”
Map and Navigation Issues
The app's map feature is not functioning properly, with issues including inability to zoom, pan, or view ride wait times.
11
reviews
- “Map won't let you zoom in and snaps back to where you're at in the park”
- “Map is broken, can't pan or zoom-in/out without it snapping back to your current position”
- “Can't view ride wait times on the map”
Wait Time and Ride Information Issues
Users are experiencing inaccuracies or difficulties accessing wait times, ride information, and other park details within the app.
10
reviews
- “Wait times are inaccurate”
- “Can't view ride information or wait times”
- “Ride times are off by 30 minutes or more”
Update and Compatibility Issues
The app's updates are causing issues, including compatibility problems with certain devices or operating systems.
8
reviews
- “Update ruined the app, now it's unusable”
- “App requires iOS update, can't use it on my current device”
- “Update caused issues with my passes and tickets”
User Interface and User Experience Issues
The app's user interface and user experience are being criticized for being difficult to navigate, slow, or unresponsive.
7
reviews
- “App is slow and unresponsive”
- “Difficult to navigate and find what I need”
- “App is not user-friendly”
Customer Support and Feedback Issues
Users are having trouble getting help from customer support or providing feedback to improve the app.
5
reviews
- “No support option to fix issues”
- “Can't contact customer support”
- “Feedback and concerns are being ignored”

First load takes ~60–120s. Cached after.