What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

13 reviews·4 themes

Poor Customer Service
Customers are unhappy with the responsiveness and effectiveness of the app's customer support
7
reviews
- “Bad customer service — I had a very disappointing experience with FirstCry’s customer service.”
- “Their customer service is just automated messages, and there is no real person to address concerns”
- “No proper customer support. Cheaters. Customer support itself cheated by creating fake pickup and not initiating pickup.”
Incorrect or Missing Orders
Customers are receiving incorrect or missing orders, leading to frustration and disappointment
4
reviews
- “The product shown and the product delivered were completely different.”
- “I had ordered two frocks for my niece as a gift. Due to corona they aren’t accepting returns so basically we need to be satisfied with what they sent us.”
- “One of my packages was marked as “delivered,” but I never actually received it.”
Late or Non-Delivery of Orders
Customers are experiencing delays or non-delivery of their orders, leading to frustration and disappointment
4
reviews
- “too late delivery isse phle bacha bada ho jata h jb tk cloths aate h”
- “Poor shipping …. Very bad experience … they keep on changing delivery dates and after 20 days they just cancelled my order without even my confirmation.”
- “My order has not been delivered. It has to be delivered on 12th November 2024 but it says shipment delayed and will be delivered on 14th November 2024 but still not received.”
App Technical Issues
Customers are experiencing technical issues with the app, such as disconnections and bugs
2
reviews
- “The app keeps disconnecting while shopping, it shuts off every two minutes.”
- “Lots of bugs.”

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