What users hate. Clustered.

1- and 2-star reviews fed into NVIDIA NIM gpt-oss-120b, grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

200 reviews·8 themes

Unreliable drivers and cancellations
Drivers frequently cancel rides, often after making the user wait for an extended period
43
reviews
- “Drivers are very unreliable and often cancel”
- “I scheduled a ride to airport and driver cancel on me last second”
- “Drivers take order and wait until you cancel”
Inaccurate wait times and arrival estimates
The app often provides incorrect estimates of wait times and arrival times, leading to frustration and missed appointments
24
reviews
- “The wait times are so inaccurate!”
- “It says two minutes, ends up being fifteen”
- “Lies about arrival time estimations”
Poor customer service and support
Users report difficulty in getting help from customer support, with issues often going unresolved
23
reviews
- “Awful customer service”
- “Customer support cannot even refund my cancellation fee”
- “The worst customer support”
Scams and overcharging by drivers
Some drivers are reported to be scamming users by overcharging or demanding extra payment
20
reviews
- “Scam artist”
- “The driver asked for cash while my card on the account was charged”
- “Overcharging scammers”
Technical issues and app problems
Users experience various technical issues with the app, such as glitches, crashes, and incorrect functionality
17
reviews
- “The app didn't accept any payments and it has a major glitch issue”
- “Faulty equipment and app”
- “iOS26 no support”
Safety concerns and bad driver behavior
Some users report experiencing safety concerns or bad behavior from drivers, such as reckless driving or harassment
15
reviews
- “Very bad driver”
- “Driver stole my documents and Bolt did nothing about it”
- “Unsafe for women”
Incorrect or missing information
The app sometimes provides incorrect or missing information, such as wrong addresses or unavailable services
12
reviews
- “Sets wrong pickup location cannot fix”
- “App provided the wrong address”
- “No locations in app description”
Payment and billing issues
Users experience issues with payments, such as incorrect charges or unauthorized transactions
10
reviews
- “Wrongly charged”
- “Double Charges”
- “Frude”

First load takes ~60–120s. Cached after.