What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

108 reviews·8 themes

Paywalled Features and Subscription Traps
Users report that core features are locked behind a paywall, with free access severely limited or non-functional, often requiring a $50/month subscription for basic functionality.
32
reviews
- “Don’t bother with this, practically every part is now locked behind a subscription.”
- “I installed it today. It didn’t answer a simple query. It shows up with “high demand, upgrade to superkgrok to get the service”.”
- “The app used to be good. Now even with a subscription service you will be lucky of you can make 10 videos a day, down from like 80.”
Frequent Service Outages and 'High Demand' Errors
Multiple users report persistent 'high demand' messages, system errors, or complete unavailability despite having paid subscriptions, suggesting unreliable infrastructure.
18
reviews
- “Grok hasn’t worked for 4 days and continually says it’s not working due to high demand.”
- “Hasn’t worked for 4 days now without it saying an error has occurred or it’s in high demand etc.”
- “It keeps saying ‘High Demand’ with a ‘Subscribe to SuperGrok’ prompt.”
Login and Authentication Failures
Users face recurring issues logging in, including authentication failures, email verification problems, password resets failing, and Apple/Google ID sync issues.
10
reviews
- “I paid 30$ for Premium, but I cannot log in because I get “Authentication failure,””
- “Tried to login via Apple ID . Would say email wasn't verified and make me login each time I opened it.”
- “Every login attempt shows this “Some privacy related extensions may cause issues on x.com. Please disable them and try again.””
Severe Performance and Technical Bugs
App performance issues include freezing, lagging, slow response times, voice mode malfunctions, mic activation bugs, and crashes during use.
15
reviews
- “Hangs after every 10 minutes than keep on analysing for minutes after that stops automatically no result”
- “Freezes _every_ time I dictate voice to text to it.”
- “Since the second last update the app lags out so hard you can’t even type.”
Overly Aggressive Moderation and Censorship
Users complain about excessive content moderation, especially in image generation, where non-explicit content is incorrectly flagged or altered into NSFW material.
12
reviews
- “Every picture you upload Grok tries to turn into NSFW content even if you asked it not to”
- “Too moderated. — Can’t show even an ankle now. What’s the point if non sexual things are censored?”
- “The moderation is crazy ! Just avoid this app all these positive reviews are AI Generated.”
AI Quality and Accuracy Issues
Users report that the AI provides incorrect, misleading, or nonsensical answers, lies about facts, fails at coding, and gives inconsistent or biased responses.
14
reviews
- “Confidently wrong and often dangerous — Great for general conversation and knowledge although it lies and says ot has children...”
- “Compulsively lies like a complete psychopath seemingly as sport.”
- “The worst AI — It does not provide good or accurate information.”
Ethical and Safety Concerns
Reports of inappropriate content generation (e.g., sexualized images), lack of age verification, data leaks, and perceived political bias or propaganda.
10
reviews
- “Grok has many undesirable characteristics, including its manipulation by Elon Musk.”
- “Explicit Porn Shown to Kids- No Age Filter! — The app openly displays explicit sexual animations and pornographic companions on the main page.”
- “Data leak. — Nope. Musk can’t focus on any company or product more than a few years. How many private user chats on Grok just got released publicly!”
Poor Customer Support and Refund Issues
Users report zero customer support, inability to cancel subscriptions, payment processing failures, and difficulty getting refunds.
6
reviews
- “Absolutely zero support. They won’t contact you. After over a month I ended up having to submit a credit card charge back for a refund.”
- “Why an endless loop of going back and forth between app and grok.com to try and cancel subscription?”
- “Payment Issue — Grok and Apple has some kind of payment issue. Apple store debited the money from my bank but grok still does not show any subscription.”

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