What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

19 reviews·4 themes

Login loop and authentication failure
Users are stuck in a continuous login loop, with the app redirecting back to the sign-in screen or failing authentication despite correct credentials.
8
reviews
- “Every time I try to sign in, it redirects me back to the sign in screen. I try everything.”
- “Can’t log in — Doesn’t let me log in. Just a loop and logging in. Almost had me thinking it was a scam”
- “I can’t login to mine — Have trouble issues login my information is correct”
Account creation and verification issues
Users face problems when trying to create an account, including mismatched email/phone validation and failed verification code delivery.
5
reviews
- “Problems — Tried to set up an account and when it gets to my work email or phone number it says it doesn’t match. Which it absolutely does. App doesn’t work.”
- “Can’t get into anything. It goes to send me a verification code and nothing.”
- “Won't work — Everytime I try to login or create an account it doesn't go any further than letting me put in my netchex login”
Inability to access funds or payroll advances
Users report being unable to access their earned advances or payroll information despite having valid accounts and employer confirmation.
4
reviews
- “Zero stars — I have contacted both employer and company about this app. And nothing works. It won’t let me in or anything. 💀 worse app ever”
- “Don’t depend on this — This option would be great if you could depend on it. Suddenly I wasn’t able to access my funds with no explanation from anyone.”
- “My employer uses Netchex to process their payroll. Within this past year my employer promoted this app…. IT/customer service confirmed they received my payroll information days ago, but have not giving me an advance amount.”
Poor customer support and lack of communication
Users report unhelpful, repetitive responses from support, long wait times, frequent transfers, and no resolution despite repeated contact.
4
reviews
- “I’ve had problems from the very beginning. Been calling customer support almost weekly because no one ever has the right information. I’m always getting transferred to another advisor.”
- “Can’t log in — Wouldn’t know if it works I can’t log even my hr director tried getting me in”
- “Terrible — App does not even let you log in tried many times and there is no number to call to get service”

First load takes ~60–120s. Cached after.