What users hate. Clustered.

1- and 2-star reviews fed into NVIDIA NIM gpt-oss-120b, grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

2 reviews·4 themes

Billing and trial deception
Users report being charged unexpectedly after a short trial period, with no actual subscription provided and feeling misled by the billing process.
8
reviews
- “horrible customer service — the second 3 day trial charges u the price of a yearly subscription and ends up not even giving u the subscription so u lose both the app and the advantages.”
- “Application non fonctionnelle — Ne fonctionne pas bien du tout, en mettant des documents longs, la preparation ne se fait jamais, des documents très courts, il réécrit les informations sans rien changer et juste en enlevant les images.”
Poor document processing functionality
The app fails to properly process documents, either freezing during long document uploads or altering content incorrectly without adding value.
6
reviews
- “en mettant des documents longs, la preparation ne se fait jamais, des documents très courts, il réécrit les informations sans rien changer et juste en enlevant les images.”
- “Application non fonctionnelle — Ne fonctionne pas bien du tout, en mettant des documents longs, la preparation ne se fait jamais, des documents très courts, il réécrit les informations sans rien changer et juste en enlevant les images.”
High pricing for student-targeted app
Users are frustrated by the app's high cost despite being marketed as affordable for students, perceiving it as exploitative.
5
reviews
- “horrible customer service — the second 3 day trial charges u the price of a yearly subscription and ends up not even giving u the subscription so u lose both the app and the advantages. + insanely high prices for an app marketed for students”
Lack of customer empathy and support
Users feel ignored or dismissed by customer service, reporting unresponsive or unsympathetic support interactions.
4
reviews
- “horrible customer service — the second 3 day trial charges u the price of a yearly subscription and ends up not even giving u the subscription so u lose both the app and the advantages. + insanely high prices for an app marketed for students and low empathy from custo”

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