What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

200 reviews·8 themes

Paywall on basic remote functions
Users report that essential remote functions like power, volume, arrow keys, and OK button are locked behind a paywall, making the app unusable without subscription.
68
reviews
- “Every time I clicked a button it wouldn’t work at all and js say “get a trial to use this remote””
- “You have to pay for this bs! Don’t get it!”
- “The fact BASIC functions are behind a paywall is sickening! Why do I need to buy for the ability to turn on/off my tv or to lower/raise the volume down?”
Misleading free trial and unauthorized charges
Users claim they were charged immediately after starting a free trial, often without clear consent, and some were billed multiple times despite cancellation.
42
reviews
- “Scam — Clicked on free trial next thing I know it took $30 I’m so freaking mad it’s not even funny. DO NOT DOWNLOAD. ZERO STARS”
- “Charged me $42 — Just downloaded hadn’t even started anything yet and a notification popped up on my phone that said $42 was charged to my apple account.”
- “Refund Zero stars — Downloaded the app & it made me pick a free trial or a paid one. It said no payment was due which was a lie bc they took 11.40 out of my account!”
Inability to cancel subscription or unsubscribe
Multiple users report being unable to cancel their subscription through the app or Apple's system, with ongoing charges despite attempts to stop them.
35
reviews
- “app will not allow me to cancel premium subscription — I need help cancelling my subscription. There is no way to do so in the app!”
- “Cannot cancel my subscription!!! — I got this app because I needed it for a while and I tried to use the free trial and maybe pay for a week of it. However after getting a tv remote I tried to cancel my subscription by which you cannot do it in the app as the terms and use s”
- “I want to unsubscribe but i cant — I want to unsubscribe someone tell me how”
App falsely advertised as free or non-subscription-based
Users feel deceived by marketing that implied the app was free or had no recurring cost, only to discover mandatory subscriptions upon use.
38
reviews
- “Free app not free — I’d broken the remote for the TCL tv I have and I just wanted to watch tv after work. The first app got is riddled with ads so long we can’t even skip the ads on our show before the ads on the phone are up.”
- “Not free. — Paying $7 a week just to use a remote is a complete joke. The app said it was free when I downloaded it. What a scam.”
- “False advertisement — I am requesting a refund in the amount of 39.99 that I did not authorize, the web clearly stated the remote control was free.”
Poor connection reliability and technical issues
Users report frequent disconnections, failure to connect to TVs/Roku devices, and inconsistent performance requiring repeated reconnection.
24
reviews
- “Can’t get refund — I purchased this and it doesn’t work for my tv or my Roku. What makes it worse is l can’t get a refund.”
- “Won’t Connect — I can not get this to connect to my Roku TV and also will not let me stop the free trial.”
- “Every time I try to go on it. It doesn't load. And it's frustrating trying to go on the app, but it's not working!”
Preference for official Roku app over third-party alternatives
Users emphasize that the official Roku app offers identical functionality for free, making the third-party app unnecessary and deceptive.
28
reviews
- “Just get the Roku app — I downloaded this app because I lost my TCL remote and mistakenly downloaded this instead of the actual Roku remote and saw that you can’t even use anything without making a purchase please don’t waste your money. Just get the Roku app”
- “Why download this ridiculous off-brand paid app when you can the real Roku app free?”
- “do not waste your money — guys the official roku app has everything this app does for free and more. it’s exactly like ur actual remote, don’t waste your money!!”
Aggressive monetization and excessive pricing
Users express outrage over weekly or yearly subscription fees (e.g., $6–$10/week), calling them unreasonable for a simple remote function.
31
reviews
- “Overpriced scam — Whoever’s behind this isn’t making an honest living. I was being charged 7.43/week for several months before noticing it on my bank statements.”
- “7.99 a week is laughable — Can’t even push the “ok” button without being asked to pay for a subscription. Not one button works without paying $8 a week? That’s crazy.”
- “A joke — You can’t even use the select button without subscribing, a total joke.”
App cannot be uninstalled or removed
Some users report being unable to delete the app from their device, suggesting a technical or design flaw preventing removal.
12
reviews
- “Nope — This app won't let you delete it after downloading be careful”
- “How to delete this app — Not answering”
- “I want to unsubscribe but i cant — I want to unsubscribe someone tell me how”

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