What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

9 reviews·6 themes

Sudden paid subscription model
Users are frustrated by the app becoming paywalled for basic features like PDF/Excel export, especially after previously being free.
3
reviews
- “Ruined — Was a great app and is still good, but no longer free. If you want to export via PDF or Excel you must now subscribe. Original review was 5 stars but no longer as now it’s a pay to use app.”
- “subscription price is ridiculous — was one day late to cancelling subscription and now it's $40 per year on an app I need to use once a year :/. too late for me to get that money back”
- “was loving this . . — most recent update has caused the subtitle line to not show the complete text when taking a picture; it now shows only some of the text”
Black screen after iOS update
App crashes or displays a black screen on newer iPhone updates, preventing users from taking photos.
1
reviews
- “New iPhone update problems — My screen has gone black in this app after the new updates. I can still use the regular camera app. But this app has a black screen and will not take photos.”
Feature regression in recent update
Recent updates have broken existing functionality, such as truncated subtitle text during photo capture.
2
reviews
- “was loving this . . — most recent update has caused the subtitle line to not show the complete text when taking a picture; it now shows only some of the text”
- “Silently failed — Downloaded it and ran a test for about 20 minutes. The icon indicator remained the square the whole time. I thought it was a little weird that the timer stopped counting, but because the square remained red, I assumed it was just recording,”
Poor customer support responsiveness
Users report sending messages through in-app and WhatsApp channels but receiving no response within 24+ hours.
1
reviews
- “Problems with adding the GPS info — And pictures not being retained and no customer service Sent message inside my downloaded app, sent message on the WhatsApp chat Over 24 hours no response”
Missing team and enterprise features
Users demand advanced features like team management and bulk export of employee records, citing competitors as benchmarks.
1
reviews
- “快更新国内的团队功能！ — 有个叫marki的app已经有了团队功能，请更新，企业管理需要一键导出所有职员的考勤记录和照片”
Intrusive rating prompts
Users rate the app poorly due to being prompted to rate it at inopportune moments.
1
reviews
- “X — 2 stars because it asked me to rate it. I hate being asked to rate”

First load takes ~60–120s. Cached after.