What users hate. Clustered.

1- and 2-star reviews fed into NVIDIA NIM gpt-oss-120b, grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

17 reviews·7 themes

Inaccurate or missing real-time bus data
Users report that the app consistently shows incorrect bus arrival times, fails to update cancellations, and displays buses that don't actually arrive, making trip planning unreliable.
7
reviews
- “impressively wrong — it's honestly really impressive how every single bus time given in york is wrong. like, not even within 10 minutes”
- “The app is not accurate for planning a trip. I have missed many busses because the app said that the bus was two - three stops away when it was already at my pickup spot.”
- “Might as well not exist — SOOOO many times, buses just don’t arrive - and if they do show up, they’re just about always late. There might as well not be a timetable”
Poor international user support (phone number & payment issues)
Foreign users, especially from the US, report inability to create accounts or purchase tickets due to mandatory UK phone number formats and lack of PayPal support.
5
reviews
- “Foreigners can’t use this — I am from the US and when I tried to create an account to purchase a day pass it doesn’t accept my phone number, because I think it doesn’t fit the UK phone format.”
- “Super disappointed visiting from the US — Traveling with kids from the US. Downloaded the app to purchase our bus passes, but the app doesn’t accept international phone numbers.”
- “Regarding 7.0.0 updates — No longer support Paypal, payment requires card info directly.”
Frequent app crashes and technical instability
Multiple reports of the app freezing, crashing on launch, failing to load routes, or becoming completely non-functional after updates.
4
reviews
- “Awful — It freezes, it is inaccurate. What else can i say.”
- “Update is terrible — Can’t access saved routes terrible layout absolute trash update”
- “Fix it. — Every time there is an update more stuff is broken. Don't you even check it before you release it. Doesn't load any next buses.”
Confusing UI and poor route visualization
Users find the map interface cluttered, unintuitive, and unhelpful—especially with overlapping bus icons and unclear line identification.
3
reviews
- “Difficult to find bus routes — Not useful to see dozens of same bus icons on the map not knowing which is what bus and its line. Totally useless for me to use as a tourist.”
- “Simply could not be worse — Ive traveled internationally before, used 6 other transportation apps, and ive never experienced something with such horrible UI.”
- “Update is terrible — Can’t access saved routes terrible layout absolute trash update”
Excessive or broken email verification requirements
Users are repeatedly prompted to verify their email for student tickets despite prior verification, disrupting the purchasing process.
2
reviews
- “Requests Email verification for every ticket purchased — Despite verifying my student email dozens of times now, I receive an e-mail verification request every time I purchase a student price ticket - twice a day, five days a week. ????”
- “Email verification issue — Still getting repeated verification emails even after successful validation”
Failure to reflect service changes (cancellations, delays)
Users report that canceled buses are not updated in the app, leading to confusion and missed trips.
2
reviews
- “Canceled buses aren’t updated, fail. — Please let us know when a bus is no longer on.”
- “Back end server errors at busy times and canceled buses make it a pretty, but unfulfilling service (Bristol area)”
iOS compatibility issues post-update
Specific complaints about the app crashing immediately upon opening after iOS updates, particularly iOS 8.
1
reviews
- “Problems — It was perfect but since O update to ios8 it start close every time I try open it”

First load takes ~60–120s. Cached after.