What users hate. Clustered.

1- and 2-star reviews fed into NVIDIA NIM gpt-oss-120b, grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

200 reviews·8 themes

Scammers and counterfeit items
Reviews mentioning scammers, counterfeit items, and Depop's inability to prevent or handle these issues
34
reviews
- “A lot of scammers on this APP”
- “Scammers everywhere on this app”
- “Too many fake fragrances being sold”
Poor customer service
Reviews criticizing Depop's customer service, including unhelpful support, ignored requests, and unfair treatment of sellers
41
reviews
- “Terrible customer service”
- “Customer service sucks”
- “No seller support”
Fees and payment issues
Reviews complaining about Depop's fees, payment processing, and withdrawal issues
26
reviews
- “Greedy asf”
- “Insane fees”
- “Not giving me my money”
App functionality and usability
Reviews mentioning issues with the app's functionality, usability, and features, such as search, filtering, and listing
23
reviews
- “App is glitchy”
- “Impossible to find anything”
- “Can't stop notifications”
Shipping and logistics issues
Reviews complaining about shipping issues, including costs, tracking, and delivery problems
17
reviews
- “Shipping costs are too high”
- “Package held hostage”
- “Terrible shipping/checkout costs”
Account issues and bans
Reviews mentioning issues with account creation, login, and bans, including unfair or unexplained bans
15
reviews
- “Banned for no reason”
- “Can't log in”
- “Account suspended”
Selling and buyer issues
Reviews complaining about issues with buying and selling on Depop, including non-paying buyers and lack of seller protection
13
reviews
- “Buyers don't pay”
- “No seller protection”
- “Selling is a nightmare”
Search and discovery issues
Reviews mentioning issues with search, discovery, and browsing on Depop, including irrelevant results and lack of filters
10
reviews
- “Search results are terrible”
- “Can't find what I'm looking for”
- “No exact search function”

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