1- and 2-star reviews fed into NVIDIA NIM gpt-oss-120b, grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.
First load takes ~60–120s. Cached after.
200 reviews·8 themes
Scammers and counterfeit items
Reviews mentioning scammers, counterfeit items, and Depop's inability to prevent or handle these issues
34
reviews
“A lot of scammers on this APP”
“Scammers everywhere on this app”
“Too many fake fragrances being sold”
Poor customer service
Reviews criticizing Depop's customer service, including unhelpful support, ignored requests, and unfair treatment of sellers
41
reviews
“Terrible customer service”
“Customer service sucks”
“No seller support”
Fees and payment issues
Reviews complaining about Depop's fees, payment processing, and withdrawal issues
26
reviews
“Greedy asf”
“Insane fees”
“Not giving me my money”
App functionality and usability
Reviews mentioning issues with the app's functionality, usability, and features, such as search, filtering, and listing
23
reviews
“App is glitchy”
“Impossible to find anything”
“Can't stop notifications”
Shipping and logistics issues
Reviews complaining about shipping issues, including costs, tracking, and delivery problems
17
reviews
“Shipping costs are too high”
“Package held hostage”
“Terrible shipping/checkout costs”
Account issues and bans
Reviews mentioning issues with account creation, login, and bans, including unfair or unexplained bans
15
reviews
“Banned for no reason”
“Can't log in”
“Account suspended”
Selling and buyer issues
Reviews complaining about issues with buying and selling on Depop, including non-paying buyers and lack of seller protection
13
reviews
“Buyers don't pay”
“No seller protection”
“Selling is a nightmare”
Search and discovery issues
Reviews mentioning issues with search, discovery, and browsing on Depop, including irrelevant results and lack of filters