What users hate. Clustered.

1- and 2-star reviews fed into NVIDIA NIM gpt-oss-120b, grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

200 reviews·8 themes

Playback Issues
Problems with playing music, such as stopping, crashing, or playing incorrect songs
63
reviews
- “Playback error — I’m getting a playback error every time I use Amazon music when I ask for a request on CarPlay.”
- “The Music just stops — There’s a good choice of music however it’s not consistent it just stops for no reason..... Very disappointing.”
- “Crashes all the time! — My least favourite streaming service! It’s so behind its competitors.”
Shuffle and Playlist Issues
Problems with shuffle feature and playlists, such as inability to turn off shuffle or play specific songs
41
reviews
- “Shuffle is bad — The forced shuffle is completely horrendous. When you want to play a particular song you can’t, and it plays another random song.”
- “I hate the shuffle!!! — I used to play songs all day during work. When the “We’ve shuffled your songs started” my playlists no longer work.”
- “Unable to play only my songs in playlist — Is there way to play your selected songs only. When I play my playlist, Amazon decides to shuffle with other songs which I don’t like.”
Navigation and User Interface Issues
Problems with navigating the app and using its features, such as difficulty finding songs or creating playlists
29
reviews
- “Hard to navigate — I have recently switched from Spotify premium to Amazon music premium, because the family subscription seemed like a better option. I don’t know if it’s just because I’ve used Spotify for so long, but Amazon is so much harder to navigate.”
- “Difficult to use — Why is it so hard just to play a song? The app pushes it’s own shuffle at me … very annoying”
- “Unintuitive and Unwieldy — Good luck working out how to download over data, or even how to get albums onto a downloadable playlist for offline replay.”
Subscription and Pricing Issues
Problems with subscription tiers, pricing, and limitations, such as inability to access certain features without paying extra
23
reviews
- “Too Expensive — The subscription is too expensive”
- “Pricing tiers very disappointing — Very disappointed with the limitations on subscription tiers and the cost to then upgrade from their.”
- “SCAMAZON ruins a perfectly good streaming service — Some genius at SCAMAZON thought it would be a good idea to give Prime members LESS access and control over the choice of music they listen to whilst claiming to give them more access and control over the choice of music they listen to… Absolutely ridiculous!”
Search and Discovery Issues
Problems with searching for songs, artists, or playlists, such as inability to find specific songs or incorrect search results
17
reviews
- “Not good — Needs to take a leaf for. Spotify’s ease of functionality”
- “Search feature is completely and utterly broken — I know you have the song I want You know you have the song I want Yet you withhold it from me, like some cruel mistress, did Amazon hire a total sadomasochist to design this app?”
- “Needs more music and podcast — Needs more music and podcast, also it seems rather complicated to add music to playlist- I hope it can improve as I think it has a great potential to be the one that holds all the music of the world!”
Connection and Compatibility Issues
Problems with connecting to devices, such as Bluetooth or AirPods, or compatibility issues with certain devices or platforms
12
reviews
- “Disconnects from AirPods when wearing Apple Watch — It doesn’t happen with Spotify or Apple Music… Or any other app… But when playing music through Amazon Music while also exercising the AirPods disconnect from Apple Music to allow my watch to talk over it… And the only way to fix these to p”
- “Keeps turning Bluetooth off — Keeps turning off blue tooth - very annoying”
- “Issues with tesla model y — Does not work well with tesla nodel y. When you switch the chosen music. It does not play it and plays a different music instead. What a joke”
Customer Support and Bug Issues
Problems with customer support, such as unhelpful or unresponsive support, or issues with bugs and glitches in the app
10
reviews
- “Terrible Support — After multiple complaints and continuously being told that it will be fixed with next update, it never is.”
- “Pest controls needed for all the bugs — Jesus Christ this app is buggy, would you like to listen to more than 3 songs in a row without the app crashing?”
- “So much bugs — The notifications keep showing up and could not be put out.”
Alexa and Voice Assistant Issues
Problems with using Alexa or other voice assistants with Amazon Music, such as inability to play specific songs or incorrect responses
8
reviews
- “Not recognising on Alexa — Has dropped off Alexa”
- “Connection problems with Alexa — I purchased a plan for 12 months thinking it would connect with my Alexa system. It does not after numerous attempts, so do not buy the service if you want to stream to your Alexa system ……”
- “Roy — Search for artist with Alexa and only loop plays 2 songs then plays my favorites”

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