What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

200 reviews·9 themes

Poor Lead Quality
Leads are often unqualified, unresponsive, or already working with another agent
73
reviews
- “Leads are not picking up their phones, not responding!!!!!”
- “Most leads will can el the showing the day of or never show up”
- “I spent 2000$ on this app and they gave me nothing but fake leads a waste of money”
Technical Issues
App freezes, crashes, or has connectivity problems
41
reviews
- “The app freezes a lot! Make me look crazy when call come in”
- “App freezes while trying to make connection”
- “Very poor connection issues. Plenty of calls, even several at once”
Difficulty with Customer Support
Users have trouble getting help from Zillow's customer support team
34
reviews
- “It’s really hard to get ahold of somebody in customer service”
- “No customer service. I have sent a request for review for 10 clients and some of them said they did it but for me it shows that review was denied”
- “I have reached out to Zillow and gotten NO response”
Unreliable or Inaccurate Information
Listings, profiles, or other information are often incorrect or outdated
26
reviews
- “Property that is sold at auction should not be sent out as leads”
- “I got twice for the property wrong pictures, and can’t make it correct”
- “Missing listings, missing sales that CANNOT be updated to profile”
Overpriced or Poor Value
Users feel that the service is too expensive or not worth the cost
24
reviews
- “I live in Los Angeles, and there is barely even a market to try to get in on here. I would be paying $400 for one lead a month”
- “Not worth using. Almost all callers have their own agents and Zillow does not screen this”
- “Waste of money. Take your money elsewhere”
Difficulty with App Navigation or Features
Users have trouble navigating the app or using its features
20
reviews
- “Difficult to navigate. Seemingly no way to import lead contact info directly into my phone contact list”
- “The app is not user friendly!! I’ve been using it daily since Feb 2022 & I still get frustrated trying to navigate lead profiles”
- “I don’t write app reviews but this app is abhorrently bad. Dropped calls”
Lack of Transparency or Communication
Users feel that Zillow is not transparent about its practices or communicates poorly
17
reviews
- “They don’t pre screen the calls so people don’t even use their real names like other apps do”
- “Zillow has consistently went against their own word in their business endeavors and always end up screwing over agents”
- “I have had a few good leads before ...but after continuous urging by Zillow I downloaded the app ... the result: 12 or more spam harassment notifications”
Cancellation or Refund Issues
Users have trouble canceling their subscription or getting a refund
13
reviews
- “Won’t let me cancel. I tried out this service, it was not worth the money at all and when I tried to cancel, they won’t take my call or call me back”
- “I was told by a Zillow employee, upon me calling them, that I would get at least one lead during the month that I paid for them. I did not receive ANY leads and it was a complete waste of money”
- “They charged me for an extra month. They never answered nor returned my calls”
Other Issues
Miscellaneous issues not covered by other themes
10
reviews
- “The whole program is over priced. Realtors are better off spending their money somewhere else”
- “I recently just canceled my subscription with Zillow. The lead quality was great when they first rolled out their new vetting system. Slowly over time the quality had diminished”
- “Keep trying to put the agents that got you to where you're at out if business; that's very moral of you”

First load takes ~60–120s. Cached after.