What users hate. Clustered.

1- and 2-star reviews fed into NVIDIA NIM gpt-oss-120b, grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

103 reviews·8 themes

AI-generated products
Complaints about the prevalence of AI-generated products on Etsy
7
reviews
- “FULL OF AI SLOP — It’s so sad this company has not only been taken over by losers who don’t have real talents and just resell cheap things online, but now it’s FILLED with absolute AI garbage.”
- “AI Everywhere… — i remember when this platform used to be handmade-only items. this app truly supported small businesses and hand crafting creators… now when i look up ANYTHING, patterns, crochet items, etc… it’s all ai.”
- “Filled with AI Slop — unfortunately etsy is filled with AI slop crochet patterns and they don’t seem to really be doing anything to fix it.”
Shipping issues
Complaints about shipping costs, delays, and problems
13
reviews
- “Etsy — The Shipping is more than the product in some cases, do better!!”
- “Shipping — It told me I would get free shipping and I ended up paying almost $40 for shipping”
- “Shipping — Way too expensive”
Customer support issues
Complaints about the lack of or poor customer support
10
reviews
- “No customer support — I have bought the product . But the person who sold me the product is a complete scammer I guess . I wanted it to escalate further but there no support team to call Or chat .”
- “Customer service is a joke — While the products sold may be cool and quirky, if you have an order issue it will take an eternity to get it resolved.”
- “Non existent customer support — I recently had my first issue with a seller and unfortunately the Etsy customer support was not helpful in any way.”
App functionality issues
Complaints about the app not working properly or being difficult to use
15
reviews
- “New update killed App — For many years, the Etsy app worked absolutely perfectly. But the latest update killed it completely.”
- “App problems — App reports a new update for the site available yet App Store leads you to your same active site.”
- “Glitchy — Horrible app, I’m going back to Shopify.”
Scammers and counterfeit products
Complaints about scammers and counterfeit products on Etsy
8
reviews
- “Many scammers — This app has a good amount of solid sellers that make good products at fair prices. But there are far too many scammers selling overpriced knocks / fake products.”
- “Scammed Repeatedly — I have now had multiple orders that never ship, the delays are intentional beyond return window allotted by Etsy.”
- “Full of scams — I have ordered twice and both times never received my item.”
Forced app download and tracking issues
Complaints about being forced to download the app to track packages and other tracking issues
7
reviews
- “Forced to download to track package — One star for forced download will instantly delete after. App is buggy and never works.”
- “You can’t Track Your Package Unless you let them track you — Etsy won’t let you track shipments on the web and requires you to download this app so they can track you.”
- “All I want to do is track my order — And you have to have the Etsy app in order to do so. Horrid. Failed policy.”
Payment and refund issues
Complaints about payment processing, refunds, and charges
5
reviews
- “Payment — Payment options are horrible it took me over 30 mins to process my order”
- “Money stolen — I didn’t realize my subscription was set to auto-renew, and I was charged without any clear reminder or consent.”
- “No buy a again ! — Extremely disappointed with this experience. They would not issue a refund to our bank account and instead forced us to make another purchase.”
Search and navigation issues
Complaints about the search function and navigation on the app and website
4
reviews
- “Used to love Etsy App — Why oh why did you change the search feature? It’s at the bottom now which I could live with, but after you type, most people with a brain hit what is on the right.”
- “Disappearing Search Bar — This app is not functional, I’ve deleted and redownloaded several times but the search bar continues to disappear.”
- “Okay — Needs better search function. Want to find specific seller but only get products to buy.”

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