What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

200 reviews·8 themes

Persistent app crashes and freezing
The app frequently crashes, freezes, or becomes unresponsive, especially when accessing key features like the guest list, website editor, or RSVPs.
42
reviews
- “App doesn't load or work half of the time. — Don’t waste your time with this app. It doesn’t load rsvp responses or the responses for your guest questions.”
- “The app is always down, it never works, the rsvp text system is terrible, the app is not that user friendly and the RSVP section is awful/doesn’t give correct instructions to guests.”
- “Freezes when you try to see the guest list — The ONE reason I need to go on here on my phone is to look who rsvp’d when I'm notified but it freezes when I try to look at it.”
Critical functionality not working (RSVP, guest list, registry)
Core wedding planning features like viewing RSVPs, managing guest lists, and updating registries are unreliable, broken, or inaccessible in the app.
38
reviews
- “I am currently unable to view all my RSVPs and messages from guests in the app. Was previously able to under “Planning” > “Guest List””
- “Can’t see guest list — Both my fiance and I can’t see our guest list from our phones. We did everything possible to get the app to work again...”
- “Registry won’t update — 3 months out from my wedding and the registry won’t update from changes I have made due to items being out of stock.”
Data loss, saving failures, and unsaved progress
Users report that their input, edits, and data are lost unexpectedly, often after multiple attempts, with no warning or recovery option.
35
reviews
- “Nothing saves and rarely opens”
- “My guests keep telling me the messages I send through the app go their spam folder and every time I try to use the text function it crashes. Every other time I try to manage my website it l”
- “Deleted my Budget — The new update just deleted my budget tracker and all the data I’ve put in there. I am furious.”
Poor performance: lagging, slow loading, and long delays
The app consistently suffers from extreme slowness, long loading times, and delayed responses, making basic tasks frustrating and time-consuming.
31
reviews
- “Lagging issues — I’ve been trying to work on things but the app itself keeps lagging and taking a long time to load.”
- “Takes forever to load and it’s overrun with pointless ads.”
- “The entire app freezes to a loading screen every 2 seconds. Not sure what that’s about. I can’t even look at anything”
Glitches and error messages (repeated 'Oops! Something went wrong')
Users encounter recurring, generic error messages like 'Oops! Something went wrong. Please try again later' across nearly every feature.
29
reviews
- “Every time I open the app it doesn’t work I have to keep closing out and reopening over and over till it finally loads.”
- “I keep getting this message with everything I try to do in the application! I cannot upload photos to website or anything without an error code.”
- “Constantly getting error message — Whether it’s on the app or the website, I have constantly been receiving the error message “oops, something went wrong. please try again later””
User interface and navigation issues (cluttered, confusing, non-intuitive)
The app has a confusing layout, poor navigation, lack of logical flow, and inconsistent design that makes finding features difficult.
27
reviews
- “Not user friendly — Difficult to navigate, not a fan.”
- “Cluttered — This app is cluttered and incredibly hard to follow. Just use google sheets.”
- “Horrible interface — This app is NOT user friendly, it’s so glitchy, randomly closes out and loses my progress, and so difficult to find anything you’re looking for.”
Issues with contact syncing, guest list import, and vendor management
Features meant to streamline guest and vendor management fail, including inability to import contacts, add vendors, or sync information properly.
22
reviews
- “Contact transfer not working — Unable to transfer contacts to guest list. Nothing pulls up when I put add a guest from contacts.”
- “CANNOT UPLOAD CONTACT FOR RSVPS — I have tried updating the app, closing and restarting and can see that I have given the not access to my guest list via contacts, but I cannot even click to go into the contact list!”
- “Vendors — Keep getting an error message and can’t add my vendors 😡”
Negative impact of recent updates and rebranding
Recent app updates, redesigns, and rebranding have introduced major usability regressions, removed useful features, and damaged user trust.
20
reviews
- “Updated for worse…NOT Better — Newest update removed all our wedding budgeting and tracking payments that was critical for our planning.”
- “The best part of this app is the to-do list feature but this new update makes the list unresponsive to touch.”
- “New Style — I have to be honest, I hate the new look the knot branded itself with. What the heck is with the block letters and bright pink background?”

First load takes ~60–120s. Cached after.