What users hate. Clustered.

1- and 2-star reviews fed into NVIDIA NIM gpt-oss-120b, grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

131 reviews·8 themes

Video playback issues
Problems with playing videos and reels within the app
7
reviews
- “In app videos not working — For whatever reason my messenger now takes me to an external webpage to view videos and reels sent to me and lags and won’t load most the time, instead of playing normally in the app itself.”
- “New update is quite annoying. When receiving videos or reels in a chat it doesn’t directly bring you to facebook to watch the video but a link instead”
- “Lưu video về xem bị đứng màn ảnh — Trước vẫn xem được h cập nhập lên xem cứ dc tí lại bị đứng màn nhin fphats trán mong khắc phục sớm chứ cứ thế này chán chả buồn dùng”
Notification issues
Problems with receiving or managing notifications
10
reviews
- “Unwanted notifications — Had to delete the app because I’m tired of getting notifications because Facebook wants to recommend me stuff to buy off marketplace.”
- “Update messed up notifications — Latest update shows 9+ new messages in my app, but when I go into the messages, it shows all are already read.”
- “Message Notifications — This app is showing that I have a ghost message. I have done everything that they recommended that I do and I cannot find any unread messages in my inbox.”
Login and account issues
Problems with logging in, account verification, or access
12
reviews
- “Latest update bad bad bad — I did the update for messenger now I can’t log into messenger I go to use the name that I have always used and it won’t complete and won’t let me in”
- “Messenger not open on ios 26.4.2 — Suddenly messenger did not open or login from today morning But Facebook apps did work very well”
- “MESSENGER RESTRICTED META VERIFIED ACCOUNT — I pay for one of the top meta verified accounts. If I send a message on messenger it locks me out and asks for my ID.”
Translation and language issues
Problems with translation features or language support
5
reviews
- “It was change — I want to report a problem with the new Messenger version. In the old version, when people from Indonesia or Thailand sent messages in their own language, I could easily use the translate feature and understand them.”
- “Translation function removed 😭 — Why would your remove the translation function. That was what made this application that much better.”
- “لماذا ازلتم اللغة العربية — لماذا ازلتم اللغة العربية”
AI and sticker issues
Problems with AI features, stickers, or GIFs
8
reviews
- “AI is ruining everything — Now they’ve put a (broken) AI button directly over my text box so that I can’t see or edit what I’m typing.”
- “AI STICKERS???!! WTF — WHY WHIULD THEY ADD AI STICKERS ONLY AI STICKERS MESSENGER YOU ARE SO EMBARRASSING 🫩🫩🫩”
- “NO GIFs?!? — Where the heck are the GIFs? I don’t want some random AI bs or avatars or stickers.”
Scammer and spam issues
Problems with scammers, spam, or fake accounts
5
reviews
- “To many scrammers on here — I don’t like when somebody can just FaceTime or call you anytime without notifying me two it freezes most of the time so needs work and tired of the scrammers on here needs a lot of work”
- “Verification of seller — I’m totally disgusted that there are so many scammers getting away with it on FACEBOOK!!! REALLY????”
- “Do something about it!!!! — Facebook messenger should do something about all of these scammers with fake accounts.”
PIN and security issues
Problems with PIN requirements or security features
6
reviews
- “Pin — Why are yall wanting a pin to access messenger?”
- “Pin — I shouldn’t need a pin to look at my chats. This is getting ridiculous.”
- “literally what do you need a PIN FOR — so dumb that you now need a PIN to access your chats WTF”
Sync and loading issues
Problems with syncing, loading, or connectivity
8
reviews
- “Glitches — Glitches out all the damn time. Doesn’t take me to what someone sends me”
- “No internet connection — App is not working properly, o get notifications of people sending me messages but I don’t even see the messages, everytime I open messenger y says no internet connection”
- “Bad connection — Bad connection”

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