What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

33 reviews·5 themes

Poor Customer Service
Reviews complaining about unhelpful or unresponsive customer support
7
reviews
- “Worst Customer Service — AliExpress has one of the worst customer service and buyer protection systems I’ve ever experienced.”
- “They have a lot but if you order gets messed up you are on your own pretty much, they’ll feed you lie after lie!”
- “SCAM SITE — They will let the sellers SCAM YOU !!!! They won’t help refund your money !!!”
Incorrect or Missing Orders
Reviews complaining about orders not being delivered, incorrect items, or missing products
8
reviews
- “Not what I ordered — It said a necklace and bracelet set I received 8 small bracelets NO NECKLACE for my autistic grandson.”
- “Nothing came — We ordered so much stuff for my Lubobo and I did not come”
- “Do not order — I’ve ordered things from here before and honestly should have learned my lesson now everything I order something and wait LITERALLY WEEKS it says “incorrect address “ when my address is literally correct”
App Interface and Navigation Issues
Reviews complaining about difficulties with the app's interface, navigation, or search functionality
5
reviews
- “Could be better. — Seems way too cluttered. Needs to be more streamlined.”
- “Clumsy interface often gets stuck — As with similar apps, search is a nightmare.”
- “App usage — Very difficult to navigate for shopping, invoice and finding purchase history.”
Shipping and Delivery Issues
Reviews complaining about slow or non-existent shipping, incorrect shipping addresses, or high shipping fees
5
reviews
- “Shipping — Delivery is horribly slow, takes 3-4 weeks to get an order delivered.”
- “Doesnt ship — Contacted support, still no answer about the shelves i ordered. Shipping was from USA, close.”
- “Random Cancellations, Failed Deliveries, Browse Prices are Fake — Buyer beware - lots of fake prices”
Scams and Refund Issues
Reviews complaining about scams, fake prices, or difficulties with refunds
6
reviews
- “A fraud magnet — I kept seeing references to purchases on Alibaba and AliExpress suggesting it was a good way to get products cheaply.”
- “Liars — It says everything is cheap like 99 cents and then you go to checkout and it raises the price.”
- “Returned Items, No Refund, Thieves — I started a return, returned everything, and never got a refund.”

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