What users hate. Clustered.

1- and 2-star reviews fed into NVIDIA NIM gpt-oss-120b, grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

200 reviews·8 themes

App Freezing/Crashing
App freezes or crashes frequently, making it difficult to use
23
reviews
- “Keeps freezing — I don’t typically take the time to leave a review, but I’ve honestly been so annoyed by this app that I feel it’s only justified. Every time I try to use this freaking app it freezes on me and then I have to delete it and reload it.”
- “App constantly freezes — The app constantly freezes and becomes unusable to the point where I have to force close the app and try again, only for it to immediately freeze again.”
- “Freezes — App freezes up and even after refreshing it continues to freeze up”
Incorrect/Unreliable Prices
Prices shown in the app are not accurate or reliable
34
reviews
- “Prices are misleading. — Saw a $188 price on one day and the same price for a day, one week later. Tried to make a round trip out of it. Price comes up as $565. So, which is it? $188 or $565??”
- “Price change — Price get increasing in minutes”
- “Actual Price is Always Higher — When you actually transfer to the cheapest flight option it tells you that it’s no longer available at that price.”
Scam/Unreliable Third-Party Booking Sites
App redirects to scam or unreliable third-party booking sites
20
reviews
- “Scammers — They are scammers stay away , I’m taking law suit against them , Apple shame on you to put those scammers in your store”
- “Travel merry — Travel merry will triple charge you then cancel your tickets at the gate stay away”
- “Scam in fort lauderdale florida — Priceless / jc car rental forces you to buy there commercial vehicle insurance at 24 dollars per day even if you pre pay the will not give you car unless you upgrade to the insurance .”
Poor Search Functionality
App's search function is not working correctly or is limited
17
reviews
- “Can’t enter a location to search for a flight! — So far painful experience. Closed app &rebooted phone, Still nothing. Chose dates… it says, choose location but no search bar or options ever come up.”
- “Search doesn't work — I used to love this app but the search function always says no flights found no matter what search I do.”
- “Poor search engine on mobile — I cannot see easily direct flights nor search for alternate airports.”
Lack of Features/Functionality
App is missing features or functionality that users expect
15
reviews
- “Needs aircraft filter for 737 MAX — Love Skyscanner. But filtering out planes is crucial nowadays. Will change to 5 stars once aircraft model filters are implemented.”
- “Increase filter — Lack filter for frequent flyer programme, with/without checked baggage, layover city”
- “Where’s the monthly calendar? — Download your app searched the net for your Calendar showing pricing by the day but can’t find it!”
Payment Issues
Users are experiencing issues with payment, such as being charged incorrectly or not being able to complete a booking
12
reviews
- “Took my money. — I don’t even know how to express this. I tried booking a flight on skyscanner and it shows the airline so I know they tried to book it on spirit airlines.”
- “Payment always a problem — Not the first time”
- “Price shown cheap then price changes when ready to pay — Disgusting website! Price shown $159 when click on it then when ready with all data and card number clicked on it and says price increased.”
Customer Service Issues
Users are experiencing issues with customer service, such as not being able to get help or being treated poorly
8
reviews
- “No customer service — If you need to speak to someone for help and/or questions, it is not allowed on site.”
- “Bad customer service and no help center or chat — I books at destinaholiday from time to jfk I came today to airport they said there is no ticket.”
- “No phone number — No phone number for customer service, this is terrible.”
App Updates/Bugs
App updates have introduced bugs or made the app worse
7
reviews
- “New update is horrible — I’ve used this site for years. Always been easy to use new update is not user friendly.”
- “Used to work now it doesn’t — Setting price alerts is one of the main features on this app but when I set a price alert in the mobile app they do not appear in the “my trips” section to be able to go back and view them.”
- “Recent changes ruined the app — You used to be able to click the explore everywhere tab & it would show you the cheapest flights from your nearest airport.”

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