What users hate. Clustered.

1- and 2-star reviews fed into NVIDIA NIM gpt-oss-120b, grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

113 reviews·6 themes

Forcing iOS 18 update
Users are unable to use the app because it requires an update to iOS 18
23
reviews
- “Forcing iOS 18 is stupid — Not going to update my whole phone for this app.”
- “iOS 17 — Can’t use the app because I’m forced to download a newer version of iOS.”
- “Requires iOS18 — No support for any other version.”
Check-in and boarding pass issues
Users are experiencing problems with checking in and accessing their boarding passes
17
reviews
- “App Doesn’t Work for Check In — The app says I’m offline when every other app I have is clearly connected to the internet.”
- “Boarding passes don’t load — App is trash”
- “Mobile Boarding pass doesn’t work! — The mobile boarding pass doesn’t work at all.”
Login and account issues
Users are having trouble logging in and accessing their accounts
12
reviews
- “Can’t login — App is broken and a blank screen comes up to login.”
- “Always failed to log in even with correct password — So stupid app”
- “Login won’t load — Useless app of the login page doesn’t load.”
App performance and usability issues
Users are experiencing problems with the app's performance and usability
15
reviews
- “Dumb UI update — Who thought a UI update that buries seat selection behind two more clicks was a good idea?”
- “App is not user friendly — The app does not allow you to enroll.”
- “Performance is awful — Every screen lags far more than it has any excuse to.”
Flight and travel issues
Users are experiencing problems with their flights and travel plans
10
reviews
- “Bate and switch flights — I booked our flights and thought we would have a 3 hour layover in Miami.”
- “Late and then later flights — This will be the last time I fly American or book using Expedia.”
- “Most unreliable airline in US — I hate flying with AA.”
Update and compatibility issues
Users are experiencing problems with updating the app and compatibility issues
8
reviews
- “Update — You update app but people who can’t update cannot use the app?”
- “Update wipes history — Installed update spent 2 hrs getting re-logged in.”
- “Updates while abroad — Updates required while abroad are an inconvenience”

First load takes ~60–120s. Cached after.