What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

• Payment methods consistently rejected

  Users report repeated failures when attempting to pay with major credit cards (Visa, Amex, Debit), Apple Pay, or bank transfers, often without clear error messages or reasons for rejection.

  34

  reviews
  • “All payment methods rejected — The app used to work fine but now is rejecting all payment methods (credit card, Apple Pay, bank account direct withdrawal). It doesn’t give any reason for the rejection.”
  • “Doesn’t accept US Visa card — It didn’t accept my US-based Visa credit card”
  • “BROKEN - VISA credit/debit no longer works — Neither the App nor the station Ticket Machines will accept VISA cards anymore.”
• App crashes and fails to launch after updates

  Multiple users report that the app crashes immediately upon opening, especially after recent updates, rendering it unusable despite reinstalling or updating iOS.

  28

  reviews
  • “Crashes upon opening — After two years of frequent use without any issues, this latest version is absolute trash! It crashes each time I attempt to open the app.”
  • “Instant crash at start up — 19.06.04 Instant crash after the last update. Please fix immediately- my tickets are stored in that app!!”
  • “The app got worse — Why did you remove the possibility of storing connections in your device calendar? This happened on the web version a few weeks ago and now in the app. Makes planning a drag for frequent travelers...”
• Inability to create or log into accounts

  Persistent issues with account creation and login, including CAPTCHA failures, MFA code not received, and inability to reset passwords, even after multiple attempts.

  25

  reviews
  • “Broken Captcha prevents login — App was fine until implementation of the current Captcha app. No matter how correctly I complete the puzzles it will not log me on. Complete junk.”
  • “Can't create account via app — Stupid app keeps saying I failed the captcha”
  • “Account creation doesn’t work — Account creation doesn’t work. Never received MFA code. Yes I checked my junk mail.”
• Incorrect or missing real-time travel information

  Users report outdated or inaccurate train schedules, delays, cancellations, and platform changes, leading to missed connections and confusion.

  22

  reviews
  • “pathetic trains run 90 mins late with no updates — pathetic trains run 90 mins late with no updates, there was 0 updates on this damned app”
  • “Fahrplanänderungen, Verspätungen nicht aktuell — Die Abfahrtszeiten sind nicht aktuell. Ich habe schon mehrere Züge wegen der App verpasst.”
  • “No real time Information — Evert time there is a Problem with a train the app doesn’t give up to date information.”
• Poor multi-user and group ticket purchasing

  Users struggle to buy tickets for multiple people simultaneously; the app forces separate purchases or fails to recognize group bookings.

  18

  reviews
  • “Ian — It seems impossible to purchase tickets for multiple people on one ride”
  • “Zwei Personen müssen zweimal eine Fahrkarte kaufen — Wenn man von Aachen nach Düren will und eine Fahrkarte für zwei Personen auswählt, muss man zweimal eine einzelfahrkarte kaufen.”
  • “Can’t buy for two people — Trying without success to purchase a ticket for 2 people. Only allows for one ticket at a time.”
• Language and localization issues

  The app either defaults to German, cannot be switched to English, or randomly switches languages mid-process, making it inaccessible to non-German speakers.

  17

  reviews
  • “Language — It's very wired. It displays English on my friend's iPhone, but it displays German on mine. I can't find where to change it to English.”
  • “Buchungsseite wechselt automatisch auf Englisch — Ich habe die Navigator-App auf Deutsch. Wenn ich allerdings eine Fahrkarte buchen möchte, wechselt die Buchungsseite automatisch ins Englische.”
  • “Spracheinstellung kann nicht frei gewählt werden — Die Sprache der App ist an die Systemsprache des Mobiltelefons gekoppelt und kann nicht geändert werde.”
• Calendar and date display errors

  The app shows incorrect dates, days of the week, or even wrong years (e.g., showing 2023 instead of 2024), preventing proper trip planning.

  15

  reviews
  • “Calendar Is Off — As of August 4, 2024 the calendar dates are not correctly lined up with days of the week (e.g. August 17 is Saturday, not Sunday). Would be great if you can fix that!”
  • “Kalender falsch — Im Moment ist der Kalender in der app falsch - Datum und Wochentage stimmen nicht überein.”
  • “Calendar show wrong year — The calendar dates are off by a year. It show today as 2023 and if you go to 2024 the days don't line up.”
• Unreliable or missing digital ticket access and syncing

  Users report that purchased tickets disappear, fail to load, or aren’t synced across devices, and some can’t upload or view saved tickets.

  14

  reviews
  • “MyTickets — Everytime i buy a ticket off of the app. It charges my bank but doesnt give me a ticket. It's happened 7 times now.”
  • “Ticket hochladen geht nicht — Kann mein 9 Euro Ticket nicht laden in der App…”
  • “App stürzt App bei ticketanzeige — Hallo, Die App stürzt App wenn ich ein Nahverkehrs Ticket anzeigen will.”