What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

5 reviews·4 themes

Lost Pro Features After iOS Update
Users report that the Pro version features, particularly MAC address visibility, stopped working after updating to newer iOS versions, rendering the app useless for professional use.
2
reviews
- “Great app... without interest now, thanks to Apple — I have bought an iPhone6S+ just for that purpose : to use it professionally with this app. Thanks to Apple, I had a very bad surprise when I have updated iOS from version 10 to 11 : the MAC addresses are no longer visible anymore.”
- “Pas d’adresse MAC de visible — Quelle retour en arrière. Incroyable de médiocrité, personne ne répond en plus sur cette histoire, on crois rêver !”
In-App Purchase Restoration Failure
Users who previously purchased the Pro version via in-app purchase are unable to restore their purchase or access Pro features, requiring them to pay again despite having valid prior purchases.
3
reviews
- “Why do I need to buy the PRO version again — I bought the PRO version a few years ago and now I need to buy again. The app is also crashing when trying to restore purchase or buy again without activating the pro feature. Disappointed :(”
- “Achat intégré ne fonctionne pas. — J’ai acheté il y a quelques années la version pro via un achat intégré mais je ne peux plus accéder à la version Pro ou alors je dois payer à nouveau.”
- “I bought the PRO version a few years ago and now I need to buy again.”
Language Interface Changed Unexpectedly
After a recent update, the app interface suddenly switched to German with no option to revert to English, frustrating users who rely on the original language.
1
reviews
- “Everything appear in German only — With the last update, all the app is in german. No way to get to english”
Poor Developer Support and Communication
Users express frustration over lack of response from developers regarding critical issues like lost Pro access, purchase restoration, and feature removals.
2
reviews
- “Pas d’adresse MAC de visible — Quelle retour en arrière. Incroyable de médiocrité, personne ne répond en plus sur cette histoire, on crois rêver ! Est que la version Pro le permet ? Bizarre il n’y a pas de suivi, personne ne répond à rien.”
- “Si le développeur me lit, je peux lui envoyer la trace de mon achat. La note tient compte”

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