What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

159 reviews·8 themes

Prescription Refill Issues
Problems with refilling prescriptions, including delayed or canceled refills, and issues with auto-refill
34
reviews
- “Prescriptions aren't always ready in time. Prescriptions take a lot longer than the others . Lines is it usually backed up.”
- “I have had trouble getting my prescriptions since COVID. Lately, I’ve had to be on the phone at least once or twice a month to get prescriptions.”
- “Terrible service — Every time I submit for a refill it gets delayed for some reason and I have to contact the pharmacy every time to get it resolved.”
App Functionality Issues
Problems with the app's functionality, including crashes, freezes, and issues with navigation
29
reviews
- “The app is very clunky and the payment method doesn’t work all the time”
- “I spent more than 2.5 hours at the store attempting to send digital pictures in to be printed but I kept getting an error message saying that the URL exceeded capacity to send.”
- “Awful app — This app sucks so bad! I take time to make a project and it never fails as soon as I’m done the app crashes and nothing saves.”
Customer Service Issues
Problems with customer service, including rude or unhelpful staff, and issues with communication
24
reviews
- “Horrible customer service — I’ve been hung up on and placed on hold for two hours each and all I asked for was a transfer of prescription request.”
- “I visited Walgreens 39th st to obtain passport photos and the gentleman who took them did not take them as I instructed and was a tad bit rude…I paid 16.99 for nothing as the photos are useless.”
- “Bad service — Every time I prescription is sent there Walgreens cancel it with out saying why they just don’t care honestly switching from this company”
Pharmacy Operations Issues
Problems with pharmacy operations, including understaffing, long wait times, and issues with medication availability
20
reviews
- “The pharmacy is completely understaffed. Upper Management should be ashamed of themselves, they need to give their people some support.”
- “Pharmacy has gone downhill since last year. Used to be easy to order meds on the app and now it’s extremely difficult for prescriptions to get filled.”
- “Always having issues — Most times they’re out of stock, or they’re reviewing my prescription, were they waiting until the last day to fill it certain medication’s.”
Login and Account Issues
Problems with logging in and managing accounts, including issues with passwords and account synchronization
14
reviews
- “Refuses to keep me signed in — I check the 'Keep me signed in' button every time I sign in, and yet every time I open the app it wants me to sign in again.”
- “Your App sucks! I had to put my information in 4 times.”
- “Sign in- it asks if u want to stay signed in and I say yes and each time I go on — It asked if you want to stay signed in and I say yes keep me signed in or keep me logged in and every time I go on, I have to re-login and sign in.”
Photo and Printing Issues
Problems with photo printing and related services, including issues with uploading, editing, and printing photos
12
reviews
- “Photo blunder — Modifying the “text” boxes in app on a large screen smartphone was very challenging.”
- “I added a number of photos with various sizes and adjustments to cropping. Put phone down to go make dinner only to come back and the cart was empty… sadly wasted my time.”
- “No zoom in or out for photo fitting — I wish there was an option to zoom out or zoom in when ordering prints or posters to make them fit the sizes ordered without it Automatically cutting off parts of the print.”
Rewards and Discounts Issues
Problems with rewards and discounts, including issues with redeeming points, applying coupons, and pricing discrepancies
8
reviews
- “Rewards — It showed I have $5 in rewards to use. I added it at first, then ran into an issue trying to use Apple Pay.”
- “Coupons In-Person Errors — Coupons a lot of the time do not work for this app, at least for in person.”
- “Prices are different then in person — And the cashiers do NOT honor the price shown on the app”
Delivery and Pickup Issues
Problems with delivery and pickup, including issues with timing, availability, and communication
6
reviews
- “rx delivery doesn’t work — it’s been multiple years and i still get constant errors when i try to do local delivery for my prescriptions.”
- “I ordered online delivery and have not received my order. Saying the store was close when it was open . Next day came it was still pending for delivery.”
- “Not happy — Long wait times in store and drive up.”

First load takes ~60–120s. Cached after.