What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

200 reviews·8 themes

Frequent and frustrating login issues
Users consistently report problems with logging into the app, including failed authentication, disappearing verification codes, inability to use Face ID, and being locked out despite correct credentials.
42
reviews
- “I have tried EVERYTHING to get in the app — I have done everything possible to try and open my app. It keeps asking me for the verification code. I put it in within seconds then it says that you didn’t cause it still got time ticking on it.”
- “The code takes 10 or 15minutes to show up. Then you have to renter all your info only for it to tell you the code is no longer good. So, you have to repeat the process.”
- “FaceID won’t work, login every minute — GEICO app sucks. Face ID has been set up but never works. I have to login every time with text based 2Fa.”
App performance and technical instability
The app is plagued by slow loading times, frequent crashes, freezing, buffering, and unresponsiveness, making basic tasks nearly impossible.
38
reviews
- “SUPER SLOW — Takes forever to load, and I feel like the prices on the app for what I’m doing, never match the email that I get.”
- “The app crashed about four times during my attempted use — Terrible”
- “App freezes every couple minutes, is not logging any trips whatsoever.”
Payment processing failures and billing issues
Users face repeated failures when attempting to pay bills, update payment methods, or use auto-pay, often resulting in unauthorized charges or account lockouts.
36
reviews
- “Paying the monthly bill is difficult on the app and website every month. Have to do multiple attempts before the payment goes through. That is unacceptable”
- “Auto Payment never works — After carefully setting up auto pay it never processes . I then get threatening cancelations and have to redo manually with the card on file.”
- “I can’t go into the. Billing to change my payment”
Unexplained and aggressive rate increases
Customers report sudden, large, and unjustified premium hikes with no clear explanation, often citing lack of claims or accidents as justification.
34
reviews
- “Rate increase — How does a Mustang GT convertible V8 fast car that you could flip and fly out and be killed or hurt really bad cost less than a 2008 jeep liberty lol ??? How.”
- “Rate went up by 200% — For absolutely no reason at all my rate went up by 200% no explanation.”
- “Too many price increases — Went up 33%”
Poor customer service and AI chatbot frustration
Users are dissatisfied with automated systems, unhelpful agents, long hold times, and being trapped in loops without human support.
32
reviews
- “The AI chatbots are insufferable. The most basic tasks takes twice as long because I’m forced to chat with a bot first and then I’m incorrectly redirected. So frustrating.”
- “It’s nearly impossible to talk to someone on the phone — And then when you want to talk to somebody, it’s nearly impossible”
- “AI — your AI function is terrible and not user friendly when you will not allow AI to let you have the option to talk to a human.”
Inaccurate DriveEasy tracking and monitoring
The DriveEasy feature frequently misreports driving behavior (e.g., false hard braking, phone handling) and fails to recognize passenger status.
28
reviews
- “Inaccurate DriveEasy Scores — The app frequently logs false positives for hard braking and phone handling. Even when my phone is secured in an inaccessible area of my car, it flags "distractions" that never happened.”
- “Awful App — Should open by face recognition but doesn’t. App is extremely inaccurate with monitoring one’s driving. I am consistently tagged when I am the passenger.”
- “Drive Easy is glitched out ever since the new version of the app came out. You have to re-register every single time you open the app super annoying.”
Lack of accessibility and poor UX design
The app lacks essential features like Apple Pay, password saving, trusted device options, and proper screen reader support, and navigation is confusing.
26
reviews
- “No more Apple Pay — This app used to support Apple Pay. This month, the option is no longer available under the payment methods.”
- “Remember me — Features such as remember me on login page and trusted device settings would make login much easier.”
- “Voiceover — Not accessible using voiceover on iphone”
Forced updates and intrusive security measures
Users complain about mandatory app updates, excessive two-factor authentication steps, and unnecessary verification requirements that hinder usability.
24
reviews
- “Requires update every time open an app — Title. Unacceptable UX especially when no / bad internet connection”
- “Too many steps — All your added security features take TOO MUCH TIME. CUT IT OUT!!”
- “Two many steps — The app is meh.”

First load takes ~60–120s. Cached after.