What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

200 reviews·8 themes

Critical feature removals (price history, sale history, tax info, floor numbers, HOA filter)
Users report that essential real estate data such as price history, sale history, tax information, floor numbers, and HOA filters have been removed or are no longer accessible, significantly reducing the app's utility for informed decision-making.
32
reviews
- “They removed the most important section about “Sale and Tax History” so now you can’t see previous price changes and actual tax info.”
- “The estimated price history of homes was a great feature, which is no longer available, while competitors still have it.”
- “Why can't we filter condos for sale & apartments for rent by floor number? I will only live in a condo or apartment on the top floor of a building.”
Persistent and unresponsive notifications and emails
Users are overwhelmed by unwanted push notifications, emails, and gamified clue alerts that ignore user preferences, fail to unsubscribe, and persist despite repeated attempts to opt out.
28
reviews
- “I’ve requested numerous times for you to stop sending me these posts. Please STOP.”
- “I keep receiving alerts for houses in Washington and Oregon despite not looking anywhere near there.”
- “I’ve pressed the unsubscribe button in over 10+ different emails on different dates and still receive emails from you guys.”
App crashes, freezes, and performance degradation
Frequent crashes, freezing, slow response times, and inability to load content (especially images and maps) after updates render the app unusable for many users.
25
reviews
- “Every time I try to actually look at the apartment images, the app crashes.”
- “The app constantly freezes up and you have start from the beginning of your search.”
- “Latest update repeatedly crashes — Per title. Can’t use the app anymore.”
Inaccurate or misleading property data and valuations
Users report significant discrepancies in home valuations, outdated square footage, incorrect pricing, and inaccurate property details (e.g., bathroom count), undermining trust in the platform.
22
reviews
- “Redfin continues to estimate my home improperly. They are at least $50,000 off on the estimate.”
- “The house has 3 full bathrooms & was listed w 1 1/2. Makes a BIG difference to potential buyers.”
- “Property prices with the wrong information and outdated square feet. Prices are significantly different than reality.”
Broken or missing core functionality (filters, saved searches, map views)
Key features like filtering by area, price, or property type are ignored; saved searches disappear; map views vanish; and basic navigation functions fail after updates.
24
reviews
- “When you set notifications for saved searches via email nothing comes into mailbox (any mailbox even spam)”
- “All my saved searches are still on the website but no longer accessible on this app.”
- “The last update has removed access to my saved searches. All my saved searches are still on the website but no longer accessible on this app.”
Unwanted AI, gamification, and forced user engagement
Users resent intrusive AI features (like room redesigns), gamified contests, and aggressive prompts to sell or get qualified, which feel manipulative and distract from core functionality.
16
reviews
- “The addition of AI to reimagine the rooms was a huge upgrade. In the very recent past that piece has actually regressed to the point that it looks like a 1990’s home design app.”
- “You’re spamming people with your “clue” notifications. Some product manager group at Redfin doesn’t seem to respect the app for what it is.”
- “There’s this obnoxious pop up that stops you from using the app after you view a property unless you say “not interested” or “have realtor request more information”.”
Scams, fake listings, and lack of verification
Multiple users report encountering fraudulent listings, scammers posing as landlords, and a lack of vetting for property owners or agents, leading to personal data theft and wasted time.
18
reviews
- “I found 4 listings that were all scams and unfortunately I ended up giving my personal information to the first one.”
- “This app is absolute garbage and when it comes to letting scammers run free it’s the best. In a span of 1 week, I found 4 listings that were all scams.”
- “Do NOT use them for rentals. I have been trying to look at rentals on Redfin for a month now. They keep sending me lists of rentals and I reach out asking to see them and they blow me off.”
Poor UI/UX changes and broken visual elements
Recent redesigns have introduced cluttered layouts, broken map views, loss of critical visual cues (like lot lines), and non-functional features (e.g., 3D maps, copy address), making the app harder to use.
17
reviews
- “The app keeps crashing — Every time I try to actually look at the apartment images, the app crashes.”
- “3D map no longer working — 3D maps stopped working after the update. Still works with Zillow.”
- “Lot lines now gone — No property boundaries shown on map view. Makes the app terrible. Zillow still offers this feature”

First load takes ~60–120s. Cached after.