What users hate. Clustered.

1- and 2-star reviews fed into NVIDIA NIM gpt-oss-120b, grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

200 reviews·8 themes

App Crashing and Freezing
The app crashes or freezes frequently, making it difficult to use.
73
reviews
- “Crashes constantly in recent weeks.”
- “Freezes all the time. Terrible search features.”
- “The app always freezes or crashes out after about couple of minutes”
Authentication and Login Issues
Users experience problems with logging in, re-authenticating, or maintaining their login sessions.
23
reviews
- “Constantly have to re-authenticate. Doesn’t work on Amazon fire stick.”
- “The app forces me to reauthenticate every time i open”
- “I have to sign out and sign back in EVERY TIME I want to watch something from the app”
Poor Navigation and Interface
The app's layout and navigation are confusing, making it hard for users to find what they're looking for.
20
reviews
- “Tough to navigate. I get bombarded by articles and other content I don’t really care about.”
- “The interface is absolutely unbearable.”
- “Horrible to navigate , crashes 10 times , ruined the night”
Streaming and Video Playback Issues
Users encounter problems with streaming, video playback, or watching live events.
17
reviews
- “Livestreams have been really poor lately.”
- “Playback is spotty, sometimes ad audio plays over the top of game audio.”
- “Terrible as a streaming service”
Too Many Ads and Commercial Interruptions
Users are frustrated with the number of ads and commercial interruptions in the app.
12
reviews
- “I pay $30 a month for ads”
- “Too many ads. Too many irrelevant ads.”
- “A thirty second ad before an 18 second highlight?”
Blackouts and Content Restrictions
Users are unhappy with blackouts, content restrictions, or the lack of certain sports or events in the app.
8
reviews
- “Should not have local blackouts”
- “Can’t watch wolves game, even thought it’s supposed to be on local TV”
- “Claim to have all the NHL play off games. They don’t.”
ESPN+ and Subscription Issues
Users experience problems with their ESPN+ subscriptions, including issues with accessing content or being asked to purchase a plan.
7
reviews
- “Perhaps the worst app ever. Even though I have an ESPN plus subscription through Hulu, the app always tells me that I need to purchase a plan.”
- “I subscribed to espn+ because I wanted to watch my grandson’s lacrosse games. He plays for Liberty university. It is impossible to find his game anywhere on this app.”
- “Had ESPN and paid for plus ever since they were available. What has happened.”
Search Functionality and Content Discovery
Users have difficulty finding specific content, teams, or sports due to poor search functionality or content discovery features.
5
reviews
- “Do better for baseball. Please add literally any features for baseball.”
- “Can’t find what I want to watch. Get your design team fired and rehire smarter people.”
- “Change the search menu back”

First load takes ~60–120s. Cached after.