What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

200 reviews·9 themes

Login Issues
Users are experiencing difficulties with logging in to the app
10
reviews
- “로그인안됨 — 뭔짓을 해도 로그인이 안됌 계속 영수증 인증으로 가고 그것맘 다섯번을 함 그런데도안됌”
- “로그인이 안되요 — 무슨 영수증 보여주면서 답을 적으라는데, 다음화면으로 넘어가질 않네요.”
- “I forgotten my password — I trying to make a new password doesn’t working with email and phone numbers”
Content Loading Issues
Users are having trouble loading webtoon content
20
reviews
- “웹툰 페이지로 들어가도 회차 목록이 안 뜹니다”
- “Content Not Loading Properly — The content takes forever to load and would not load properly.”
- “New update error — Ever since the new update, none of the webtoon episodes load.”
App Crashing and Freezing
The app is crashing or freezing for many users
30
reviews
- “앱 안들어가짐 — 해외인데 언젠가부터 앱 안들어가지네요.. 지웠다가 다시 깔아도 안들어가져요 ㅠㅠ”
- “App crashing — 임시저장이후 앱충돌이 일어나네요”
- “랙 심하고 심지어 프리징 됨 — 업데이트 된 후 랙 엄청 심하고 프리징 되는 경우가 많음.”
Language and Translation Issues
Users are having trouble with language settings and translations
15
reviews
- “I don’t understand — You wouldn’t let me change the language at all.”
- “Needs language support — Please make an English translation.”
- “I cant read in this language — So I would rate this a five star but I could not read any of the story’s because it is not in English”
iPad and iOS Support Issues
Users are experiencing issues with the app on iPad and certain iOS versions
10
reviews
- “아이패드도 지원 좀 해라 — 징한것들”
- “Why no iPad version? — There used to be an iPad version of this before but not anymore...”
- “Crashing on 9.0.2 — I have iPhone 6s on iOS 9.0.2 and the app does not work”
Misogyny and Sexism
Users are upset about the app's handling of misogynistic content
20
reviews
- “This company is filled with misogyny. — 🤏”
- “Sexist and anti-feminist too — The platform literally censors 🤏 this hand motion because they’re afraid to provoke Korean men”
- “Misogynistic app — I will not support or consume content on a misogynistic platform.”
Update Issues
Users are experiencing problems after updating the app
25
reviews
- “업뎃하고냐면 더 잘되야하는거아닌가? — 업뎃하고나니까 계속 튕기고 이제는 파일도못불러오고 내 목록도 안가져오고”
- “업데이트 후에 여태껏 멀쩡했던 앱이 거의 1분 단위로 꺼지고 삭제하고 다시 다운로드 했는데도 그대로고요”
- “Bad upgrade 진짜 별로임 — 업데이트로 더 안좋아질 수 있음을 잘 보여줌”
Advertisement Issues
Users are complaining about the app's advertisements
5
reviews
- “광고가 넘 많아지네요 — 광고가 넘 많아지네요”
- “광고 넣으면 넣는다고 왜 말안해준건지... 알았다면 업데이트 안했을텐데 말이죠 ㅠㅠ”
- “18광고 jjol짜증나네 — 하단광고 장난하나”
Navigation and UI Issues
Users are having trouble with the app's navigation and UI
10
reviews
- “스크롤다운이 안됩니다. — 새로 업뎃이후에는 스크롤다운이 전혀 되지 않고 다른 작품을 보고싶어도 넘어가기가 전혀 되지가 않습니다.”
- “쓰레기같네... — 스마트툰 왜 안나와요? 걍 인터넷에서 보고말지..”
- “Worst interface — Cant read anything on this app. Terrible interface. Unusable.”

First load takes ~60–120s. Cached after.