What users hate. Clustered.

1- and 2-star reviews fed into NVIDIA NIM gpt-oss-120b, grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

200 reviews·8 themes

App Crashes and Freezes Frequently
The app consistently crashes, freezes, or fails to load after opening, especially during searches or navigation, despite multiple reinstallations.
28
reviews
- “Crash — If I search more than three things, the app glitches and crashes. I have uninstalled/reinstalled multiple times and it still crashes.”
- “Constant crashing — For the past several months the app won’t last 3 clicks without crashing. I’ve done troubleshooting with the bots, sent reports, deleted the app and reinstalled...”
- “App does not work. Gets stuck on Amazon logo then crashes. Never opens all the way. I have uninstalled and reinstalled many times with no luck.”
Poor or Non-Functional Customer Support (AI Only)
Users report being trapped in endless loops with AI chatbots that provide no real help, cannot connect to human agents, and fail to resolve issues like refunds, cancellations, or delivery problems.
41
reviews
- “Horrible a.i. “customer service” — The a.i. chatbot is terrible and doesn’t help you at all. There is of course no way to get to a real person.”
- “No Live Customer support — I do not think they are willing to hire real people to help real customers. Their customer service AI said it would take two WEEKS to cancel my started return.”
- “Customer Service????? — The fact you can’t contact customer service now is a joke. The app does everything in its power to not get you actual help!”
Unreliable Delivery and Shipping Delays
Prime members report frequent late deliveries, inaccurate delivery dates, packages delivered to wrong addresses, or marked as delivered when not received, despite paying for expedited shipping.
37
reviews
- “Liars — It says that if you are a primary use your packages will be here within two days. I ordered my shorts on Sunday and it has almost been a week.”
- “Delivery service poor — Delivery guy looked at me and drove away. Did not attempt to deliver items. Marked my items undeliverable.”
- “Late delivery — I am extremely disappointed with Amazon now. You pay for prime and it’s supposed to be delivered the next day but the last couple of orders that I have placed they have been delivered late.”
Forced and Poorly Implemented AI Features
Users strongly dislike forced AI integrations such as Rufus, AI search suggestions, and AI-driven product recommendations that interfere with browsing, reduce usability, and lack opt-out options.
35
reviews
- “Keep getting worse — Get rid of the forced AI in the search bar!”
- “AI slop infested this app too — Cancelling my account and strongly recommend you do the same. Another app forcing unwanted and more importantly unneeded AI down our throats.”
- “Stop shoving in AI into the search — When I search for a product, I want to see the search results. Not some useless ai chat bot.”
Buggy UI/UX and Poor App Performance
The app suffers from slow loading times, glitchy scrolling, broken links, inconsistent layout changes, and confusing navigation that degrade the user experience.
30
reviews
- “Very buggy — Links don’t work. Ai doesn’t work. App hangs and stalls”
- “App is super slow to open and load any page or item takes a whole 2-4 seconds. Crazy that a large company can’t make a fast app”
- “Ridiculous UI/UX — 8 buttons that all say the same thing but all do slightly different things. Laughably bad UI/UX.”
Missing Basic Features and Functionality
Critical features like dark mode, Apple Pay, order history access, return tracking, and proper filtering are absent, poorly implemented, or removed entirely.
26
reviews
- “No dark mode in 2026 — Even eBay got dark mode years ago. How does Amazon have a reputation as a good tech company when it is so bad at software engineering?”
- “WHY DO YOU REFUSE TO ACCEPT APPLE PAY THIS IS WHY I ORDER ONLY THE BARE MIN FROM YOU.”
- “They Removed Archive order feature so beware if you allow your significant other to shop on your account. They will see surprise presents 🎁…”
Privacy Violations and Data Misuse
Users report invasive data tracking, unauthorized access to photos, targeted ads based on purchases, and lack of control over personal information sharing.
18
reviews
- “Shares Your Info — Lately I notice ads for the exact products I buy from them on other apps and websites. Absolutely no privacy whatsoever...”
- “Spyware with trash search — If you give it access to your photos it’s in there indexing them literally every five minutes!”
- “Drains battery — This app makes my phone hot and drains the battery. It also sends tons of useless and annoying notifications.”
Billing and Payment Issues
Users report unauthorized charges, payment method changes without consent, declined payments despite sufficient funds, and inability to manage subscriptions or refunds.
22
reviews
- “Paid Prime Subscription — I am tired of paying for next day shipping to get delayed. Even prime shipping has been delayed. Amazon Music constantly buffers”
- “Payment?! — Twice! I have placed an order, ADDING a NEW payment method AND SELECTED the new option for the order ONLY TO HAVE THIS CRUMMY APP revert to a different payment method.”
- “FREE TRIAL A SCAM — Amazon charged me for a “free” Prime trial, froze my account, and held up important business orders.”

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