What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

200 reviews·8 themes

Persistent White/Blank Screen After Login
Users consistently report the app displaying a blank or white screen immediately after successful authentication, requiring uninstallation and reinstallation to regain access.
48
reviews
- “App will stop signing you in and just shows a blank white screen. Have to restart my phone to get it to work again.”
- “After login there’s a white empty screen, the app is impossible to use without reinstall every time this happens”
- “The app is bugged, and it appears I'm not the only one with this issue. After logging in, there is only a blank screen with a grey line at the bottom.”
Login and Authentication Failures
Frequent issues with login process including forced password resets, Face ID/Touch ID failures, and being redirected to account recovery screens unexpectedly.
32
reviews
- “Every time I log in now it makes me reset my password…. Switched the bank I use becuase of this”
- “Log in — Every time when I try to log in your app tells me I am not able to use Face ID, when I write all information manually it send me to page for change password...”
- “I can’t log in to my own bank account! I’ve had BoA for 10+ years, but this is tilting!”
Critical UI/UX Changes and Navigation Issues
Major complaints about recent redesigns that have buried essential features (like auto-pay, due dates), increased steps for basic tasks, and overall unintuitive navigation.
35
reviews
- “They moved everything from a normal intuitive location to some obscure hidden place. Follow there directions fo”
- “The convenience of setting a custom auto pay amount is gone seemingly. You can only set a recurring payment for your minimum payment amount.”
- “I can’t see closing date Ana due date!!!”
Mobile Check Deposit and Camera Functionality Problems
Users unable to deposit checks via mobile due to persistent camera permission issues, full-screen requirements, or app crashes during capture.
12
reviews
- “Haven’t been able to deposit a check electronically because every time I try to take a picture of the front or back it tells me full screen is required.”
- “Taking pictures for deposit — AWFUL!!!!!”
- “Mobile check deposit is by far worst I’ve dealt with. Definitely needs some updating”
Password and Security Feature Limitations
Users report technical restrictions such as inability to paste passwords, copy/paste disabled, or password length mismatches between setup and login.
10
reviews
- “Unable to login because the password input login is restricted to a length that does not actually reflect the true allowed maximum password length when creating an account with BoFA.”
- “The app won’t let you use your password app to enter your password, won’t let you copy and paste your password...”
- “BoA blocks pasting of passwords greater than 21 characters, inherently requiring a less secure password if you use a passw”
Poor Customer Service and Support Experience
Repeated complaints about long wait times, unhelpful representatives, lack of human support, and difficulty resolving issues through chat or phone.
28
reviews
- “Terrible customer service! They close my account cause I overpaid basically I was refunded 900+ dollars. I was eligible for a $272 in bonus rewards but since my account was closed, they said they couldn’t refund it...”
- “Live chat with terrible person acted like an AI did not answer my questions dire”
- “Wait time is a crime — Bank of America has the worst customer service was on the phone for over an hour totally not ok.”
App Performance, Size, and Bloat
Criticism of the app being slow, bloated (over 500MB), frequently crashing, and consuming excessive device resources despite minimal functionality.
16
reviews
- “Why is the app so huge? What did you add in there, promo videos or a whole AI?”
- “Too big and slow. The app is sluggish and unresponsive even on high-end devices.”
- “The app is completely useless, can’t access anything after login”
Removal of Key Features and Functionalities
Users express frustration over the removal of previously available features such as credit card closing dates, custom auto-pay options, and direct external transfers.
14
reviews
- “The CC close date is removed. How is this a smart UI decision? Does BOFA not want customers to pay their bills on time?”
- “The convenience of setting a custom auto pay amount is gone seemingly. You can only set a recurring payment for your minimum payment amount.”
- “Removed CC bill close date — The CC close date is removed. How is this a smart UI decision?”

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