What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

60 reviews·8 themes

Misleading or No Free Trial
Users report being charged immediately upon download despite promises of a free trial, with no actual trial period provided.
12
reviews
- “Downloaded the app for the 3 day free trial and was charged immediately the annual fee and then cancelled the free trial subscription immediately and refused refund - what a rip off for free trial- don’t download”
- “I didn’t order this app, it’s randomly taken money out my account without me even wanting it”
- “They won’t allow you three days before you are charged and it is very to unsubscribe”
Charged Without Consent or Refund Issues
Users claim they were charged unexpectedly, couldn't get refunds, or had no way to cancel subscriptions after payment.
10
reviews
- “Charged my card even i canceled the subscription - Bad”
- “Hi, I just installed your app by mistake and plz kindly refund payment”
- “No way to cancel membership — DON’T DOWNLOAD THERE IS NO OPTION TO CANCEL MEMBERSHIP ONCE YOU START.”
Premium Features Not Accessible After Payment
Users paid for subscriptions but still cannot access promised premium features or receive support.
7
reviews
- “I’ve paid subscription yet I’m not able to access premium features. I’ve contacted their email, besides an auto response, there has been no solution.”
- “Paid Pro Wish I didn’t — The chat feature only listens to me for a fee brief seconds and only responds to that.”
- “The chat feature only listens to me for a fee brief seconds and only responds to that.”
Poor AI Performance and Functionality
AI fails at basic tasks like answering simple math, generating images, accessing internet, or providing accurate information.
14
reviews
- “It can’t even tell my a simple thing like what’s 1+1 and it says 3 ;-; so it deserves a 1 star…”
- “Can’t write voilience . — It cannot generate violence!🤬🤬🤬🤬🤬🤬”
- “Doesn’t know good words — It doesn’t know the definition of rizz”
App Crashes, Connectivity, or Non-Functionality
App fails to load, connect to internet, or work on devices despite proper network settings.
8
reviews
- “Won’t access the internet — Can’t seem to get it to access the internet”
- “No connection — App says not internet connection even tho every thing on my iphone is working correctly”
- “Rating — Doesn’t load on iPhone 14”
Aggressive Monetization and Paywalling Basic Features
Users frustrated that essential functions (e.g., image editing, photo questions, basic queries) require payment.
9
reviews
- “Why do we have to pay to ask questions about photos — I will delete this app and keep it deleted until you don’t make us pay to ask questions about photos”
- “Feels like scamming — Not good”
- “why does an AI need to be payed, it doesn’t even have to pay tax or anything, I am a broke person and it expects me to pay it, HELL NO”
Lack of Transparency and Deceptive Practices
Users feel misled by false advertising, hidden costs, or misleading claims about functionality.
6
reviews
- “Nothing about the signature generator is unique — Just used standard fonts that you find on your laptop! False advertising!”
- “Does not do the things it claims — If you ask Genie it’s word count limit on documents it’ll say it does not have a limit, however Genie cannot summarize a 5000 word document for me.”
- “Asks you to 5 star it before you use the app. — App asked you to rate it before you can even try it.”
Unresponsive Support and Poor User Experience
Users report no response from support, poor interface design, and inability to perform basic actions.
5
reviews
- “Tried to cancel my trial and no one got back to me. So thought I’d give it a go. More about what it can’t do and being a moral compass than actually providing much assistance.”
- “Cannot copy text — Sent text answer to question by email to pc but can’t copy the text.”
- “Digital Alzheimers — This App can’t even access Wikipedia for answers.”

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