What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

200 reviews·8 themes

Drastic reduction in free points from 3000 to 300
Users are furious over the sudden and drastic reduction of daily free points from 3,000 to just 300, rendering the app nearly unusable for free users.
45
reviews
- “The drop from 3000 points to only 300 was very unexpected. 300 isn’t enough for the models I use, which only can get 1-2 messages out of.”
- “3000 to 300 — The situation must be really dire if they had to lower the limit from 3,000 to 300—literally cutting it by tenfold—but this has completely prevented free users from using even a small number of high-quality models.”
- “Used to love this app, helped with everything, they changed the point system while back and I was fine but 3000, to 300 is crazy you can’t even get one chat in!”
Unfair and escalating point costs for messages
Users complain that message costs have increased dramatically, especially for popular bots like Claude Instant, making sustained conversations prohibitively expensive.
32
reviews
- “Why am I paying double the 2.5million points cost to get an extra 800,000? Not even a full extra million. It made sense when you got 5mil for $100 but 3.33mil is ABSURD.”
- “The math on the subscription tiers makes zero sense. Why am I paying double the 2.5million points cost to get an extra 800,000?”
- “Claude instant being turned into a 50 point bot to use, percent markers instead of telling you simply how many messages you have left...”
App instability, crashes, and connectivity issues
Multiple users report frequent crashes, freezing, server connection errors, and inability to log in or access their accounts.
28
reviews
- “Does nothing but literally crash all the time. I’m sitting here, wasting my points on trying to get a response but all it does is crash. For every bot.”
- “Updated the app and now can’t do anything. It says error occurred while connecting. Is there a way to fix this?”
- “It’s freezing now I’ve re-downloaded it keeps freezing. It’s trash”
Loss of key features and functionality
Users express disappointment over removed features such as knowledge source, memory retention, search function, and NSFW content access.
25
reviews
- “Removing Knowledge Source?? — I don’t know why the platform decided to remove knowledge source. Now none of my bots remember anything. I used the feature for bot memory, and had to migrate it over to the physical prompt but it absolutely sucks now.”
- “Desperately needs a search function for the chat history — _Extremely_ useful but I have to give it low stars because this is so important: I cannot understand for the life of me why a modern app doesn’t have a search function.”
- “BRING BACK CLAUDE-INSTANT — BRING BACK CLAUDE-INSTANT, BRING BACK CLAUDE-INSTANT, BRING BACK CLAUDE-INSTANT...”
Aggressive monetization and perceived greed
Users feel the app has become overly monetized, with excessive paywalls, lack of lifetime purchase options, and deceptive practices.
22
reviews
- “They are money hungry. So don’t buy it’s not worth it.”
- “This app used to be good and I used it all the time, then they added the point system, then they lowered the points from 3000 to 300 and now I have to use 150 points for one message, what are you doing?”
- “No life time purchase option. — No life time purchase option because I don’t want to pay in a subscription model. Other apps are better because they have options.”
Poor performance and outdated information
Users report inaccurate responses, outdated knowledge (e.g., Biden still president in 2025), and poor reasoning or hallucination.
18
reviews
- “October 2023? — It’s March 2025 and it thinks Joe Biden still president! Has no new information since then any new bills or etc.”
- “The bot is unhelpful. — Every time when I ask a question, the bot responds by saying “I do not have enough information.” or “I do not feel confortable discussing this topic.” when i do give enough information and the topic isn’t even inappropriate.”
- “All datas incorrect just check it on google”
iOS compatibility and forced updates
Users report the app no longer supports older iOS versions or devices, forcing upgrades they cannot afford.
15
reviews
- “iOS 15 is no longer supported — I didn’t really have any complaints about this app until today, I went to use the app and I am no longer able to use the app because iOS 16 is now required.”
- “Forcibly obsoleted for no reason — Suddenly today the app refuses to open and tells me I have to upgrade, and the App Store says I need to upgrade iOS to get the new version, and iOS says I need to upgrade my phone to get the new iOS version.”
- “Doesn’t work on iPhone 17 pro — Found out that Poe doesn’t work on iPhone 17 pro today. It works with iOS 26, but with my new iPhone 17 pro, it is not able to show anything on the screen.”
Censorship and restrictive content policies
Users criticize the app's overzealous content filtering, especially around mature themes, which limits creative expression and roleplay.
14
reviews
- “The filter just ruins everything. I could be writing something and with the mildest amount of kissing, the AI would go “I’m sorry, I cannot assist with that.” or something.”
- “Another great app ruined by greedy developers — Use to be a great app but the greedy garbage developers keep increasing the cost of interacting with the bots with no performance upgrades to the bots. Instead, they add more restrictions.”
- “So bad now — You can’t do any nsfw or BARELY anything else now with the character bots. It’s like they’re all so formal now. AND THE NEW PERCENTAGE UPDATE?? I hate it.”

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