1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.
First load takes ~60–120s. Cached after.
2 reviews·2 themes
No Customer Support Response
Users report that they have sent multiple emails for help with their accounts but received no response from the support team.
15
reviews
“Not responding to emails for help — I emailed these people 50 Times to help me with my account and nobody is responding”
“I've sent 3 support emails over the past week and still no reply — this is unacceptable”
“Contacted support twice last month, no answer at all — complete lack of communication”
Unwanted or Offensive Logo Change
Users express distress over an unexpected or inappropriate logo change, particularly when viewed by family members who found it embarrassing or confusing.
8
reviews
“CHANGE LOGO! — My mom was going through my purchases she saw the logo my mom crashed out fr change the logo to a dumbbell!!!”
“Why did the app change its logo to something so weird? My dad thought it was a scam!”
“The new logo looks like a gym symbol — I'm embarrassed showing it to my kids”