What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

83 reviews·8 themes

Apple Watch Integration Failures
Frequent issues with Apple Watch connectivity, run recording, syncing, and audio cues, leading to lost or inaccurate data.
24
reviews
- “Does not work with Apple Watch — This app is a disaster if you use an Apple Watch. It doesn’t sync properly not matter which way I try, and will end up messing up all of your stats.”
- “Watch app continues to be the Achilles heel — I want to love this app, but the Apple Watch app continues to be a huge let down. Incredibly unreliable, loses runs, runs with no data, no audio cues.”
- “Can’t workout with Apple Watch — I’m not sure what happened, but lately when I try to start a workout it says it’s connecting to my Apple Watch and then it just hangs forever.”
Aggressive & Unrealistic Training Plans
Plans are too fast-paced for beginners, cause injuries, and lack customization options like slowing down or repeating weeks.
18
reviews
- “Not beginner friendly — The app that I downloaded to try to make me faster has a limitation on how SLOW one can be. I run suuuuper slow, I’m a beginner and I don’t want to get injured.”
- “Super Unrealistic for Beginners — As the title says, this app is super unrealistic for beginners (even with a plan set to the appropriate level). From no running to a 4 minute conversational pace in a week? Nope.”
- “Injury Generating Machine — Have gotten hurt only twice in my running career, both while on runna plans. Avoid”
Poor Subscription Management & Cancellation Issues
Users report extreme difficulty canceling subscriptions, hidden billing through third parties, misleading trial sign-ups, and lack of transparency.
20
reviews
- “Canceling is impossible — They make canceling hard you have to go on some website called paddle which makes no sense and customer service does not help”
- “Waste of money — The app is great, and I’m a long time Strava premium user, but this app didn’t tell me anything that 5 minutes with ChatGPT couldn’t.”
- “READ BEFORE YOU BUY!!! — I don’t write reviews often but this company is terrible. Is said my account was unsubscribed, then I found that they charged my bank account.”
App Glitches & Poor Performance
Core functionality fails due to bugs: runs not recorded, tracking inaccuracies, crashes, UI issues, and offline data loss.
16
reviews
- “Doesnt record my workouts — Started it two different occasions before a run and it did not record them at all. Waste of money. Don’t download.”
- “Fails to record runs sometimes — I think the app when it comes to scheduling and planning workouts accordingly is awesome and the flexibility to move them around as well. My only problem is that the app glitches constantly and fails to record my runs, which is annoying.”
- “Recent Poor Tracking — Didn’t used to have issues with the distance & pace tracking, but after a recent update which required enabling Apple Health options the distance & pacing is tremendously off.”
Unresponsive & Unhelpful Customer Support
Users consistently report zero response from support teams, unhelpful automated replies, and inability to resolve issues.
13
reviews
- “App glitches and you can’t get help to fix it — The app glitched on me and has screwed up all my info and I have reached out to them several times over and got ZERO help…this would be a good app if it didn’t glitch and screw up my whole tracking”
- “Terrible Customer Service — I have never had such a terrible experience with customer service. They are completely unavailable, unresponsive and unhelpful.”
- “No customer support — I can’t get anyone to respond within the app. Why is this $20/month if there’s no support behind it?”
Outdated AI Voice & Audio Feedback
Users find the AI voice robotic, poorly integrated, too quiet, and incompatible with music playback.
9
reviews
- “I can’t with the out dated ai voice — I downloaded Runna because everyone was raving about it on YouTube, but three weeks, 3x run a week in I decided to go with other app, simply because I can’t stand the ai voice! It’s 2026… you can do better Runna”
- “Why do all the voices sounds like Siri from 2014 — I’m paying for AI integration and I’m being forced to listen to listen to robot Siri to give me my pace. Give me a break, I’d better off staying with Runkeeper or Nike. So disappointing for”
- “Great Run Plans, Horrible App — This app seems to be put together with crazy glue. On Apple Watch SE, Shokz openair headphones, the audio cue voice changed a few months ago and has been horrible ever since. It’s too quiet, it doesn’t duck music properly even when the audi”
Overpriced & Paywall-Driven Features
Essential features are locked behind subscription walls, making free access nearly useless, and pricing is seen as excessive.
14
reviews
- “Used to be a Good App — I used to love this app. The app was functional without paying for it. Now the whole program is behind a paywall unless you subscribe. They won’t let you see anything past two weeks.”
- “Expenses — Inaccessibly expensive”
- “Death to Subscription Based everything — Awesome app. Amazing. Until 1 week into your personalized running workouts and it’s 20 dollars a month to keep recording runs.”
Lack of Customization & User-Friendly Design
Users struggle with rigid plan settings, inability to edit schedules, confusing navigation, and excessive permissions pop-ups.
10
reviews
- “Cant edit workout schedule?? — This was once my favorite app but now the free version is so limited it’s borderline useless. I want to be able to move workouts throughout the week.”
- “Not user friendly — As someone that is not super tech savvy, this was not user-friendly enough for me. I did everything it told me to do to connect it in my phone with my health app and my Apple Watch.. After three days and one completely unaccounted for run, ”
- “User Experience needs work — Canceling the subscription is not an intuitive process. Needed to go to the portal website to cancel but the app points you to the wrong site.”

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