What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

• Frequent logout and login issues

  Users are repeatedly logged out after using the app, with difficulties re-authenticating and inconsistent credential storage.

  8

  reviews
  • “Logs me out after each use, buggy with stored credentials, and sometimes doesn’t even let me log back in.”
  • “Extremely buggy and worrisome given it’s connected to our alarm system. Logs me out after each use...”
  • “Sometimes doesn’t even let me log back in.”
• Lack of biometric app lock

  No option to secure the app with Face ID or Touch ID, raising security concerns if the device is lost or stolen.

  6

  reviews
  • “There’s no option to lock the app with Face/Touch ID to prevent anyone who steals my device from unlocking my home.”
  • “I will not have this app installed until this feature is added.”
  • “Not secure enough — one of my main issues is that there’s no option to lock the app with Face/Touch ID...”