What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

186 reviews·8 themes

Forced Smart Glasses Setup on Non-Glasses Devices
Users cannot access Meta AI features without owning Ray-Ban Meta glasses; the app forces setup for glasses on iPhone and iPad, with no option to skip or use AI without hardware.
32
reviews
- “The iPhone app works fine, but the iPad version is completely broken. As soon as I open the app, it forces me into the smart glasses setup process, even though I don’t own any Meta glasses.”
- “Your Meta AI app is completely unusable if you don’t own Ray-Ban Meta glasses. There is NO option to skip the glasses setup. X button just loops back.”
- “I can’t get past setup screen without connecting to glasses, which I don’t have.”
AI Misunderstands Prompts and Fails to Follow Instructions
The AI frequently ignores user instructions, delivers irrelevant or opposite results, and fails to generate content based on clear prompts.
28
reviews
- “Meta ai doesn’t follow directions and gives you different results than what I simply ask for. I always end up going back to ChatGPT and Grok to get desired results.”
- “It won’t follow prompt instructions — Blatantly ignores instructions and frequently delivers the opposite of what was requested”
- “When I first downloaded the app, I was able to create videos pictures. Give me a lot of options now it’s horrible. Everything is restricted boring app.”
App Crashes, Freezes, and Performance Issues
The app crashes instantly on launch, freezes during use, or becomes unresponsive, especially after updates or on older devices.
25
reviews
- “Instant crash — With 267 version app doesn’t work, instant crash. Tried reinstalling, after connecting glasses crashed again and won’t work”
- “Crashing on iOS 26.4 — Crashing on iOS 26.4”
- “After update I don’t even want the free version. You kill this app good job creators”
Bluetooth and Device Pairing Failures
Users report persistent issues pairing glasses with phones, including disconnections, failed connections, and inability to reconnect after reset.
21
reviews
- “Every around like 2 months my glasses randomly disconnect and I waste 1+hrs of my life trying to get them to connect back.”
- “My glasses stopped working so I had to forget on Bluetooth. Now I’ve tried everything, including powering everything off and trying to pair them using the app but nothing works.”
- “Can’t pair first generation glasses — Don’t update if you have first generation glasses.”
Privacy and Data Access Concerns
Users are alarmed by excessive data access, unauthorized photo/video usage, lack of transparency, and potential misuse of personal information.
19
reviews
- “YOU DO NOT HAVE ANY PRIVACY WITH THIS APP — Do not download this meta AI On you phone privacy and security you choose none access to my phone gallery but still the app has completely access to your entire gallery and your other apps.”
- “Meta is sharing private images and videos — An investigation by Swedish newspapers revealed that contract workers at Sama — a Kenyan outsourcing firm — are hired by Meta to help train its AI systems by reviewing and labeling footage captured by users of the Ray-Ban smart glasses.”
- “Read the privacy rules. Facebook can read and use your messages. Don’t trust this company.”
Missing or Broken Features After Updates
Promised features (e.g., 60fps recording, 5-minute videos, translation, live transcription) are absent, broken, or region-locked post-update.
18
reviews
- “No 60fps recording on Meta Rayban Wayfairs Gen2 — Meta is apparently throttling this update to many devices at random. Advertised at 60fps video and not giving everyone this false advertising.”
- “Latest app update destroyed my Meta Display battery — The latest app released last week drained my battery on Meta Ray Ban Display.”
- “Removed Live Transcription - Need It Back for Accessibility — After the April 2026 Muse Spark update, Meta AI removed live transcription with no way to opt out.”
Poor Accessibility and Inclusive Design
Critical accessibility issues include lack of VoiceOver support, missing text alternatives, no keyboard navigation, and failure to accommodate visually impaired users.
12
reviews
- “Horrible, low vision accessibility — Considering that a lot of blind individuals like myself are using the Meta glasses, I think it’s ridiculous that the app is so inaccessible.”
- “Send button not displaying with screen reader — If you are a screen meter. And you are interacting with AI. There should be some sun button. There. And for some reason, it’s not.”
- “Latest updates kill VoiceOver accessibility — Please address this”
Account Issues, Bans, and Support Failures
Users report being banned without explanation, unable to recover accounts, and receiving no meaningful customer support despite paid subscriptions or verified status.
14
reviews
- “My account was disabled and I believe this may have been a mistake. Because of this situation, I am very disappointed and considering leaving a 1-star review.”
- “Downloaded, wasn’t real sure what to do with it is a brief time I had to mess with it. Opened a few days later and in true Meta/Facebook fashion I had been disabled for ‘violating terms’.”
- “No support — After getting a new phone I attempted to log in. I used my number the first time. Now it wants to for e me to use social media. I already have a meta profile, I want to access my current profile and no human support is available.”

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