What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

169 reviews·8 themes

Paywall after minimal usage (5-10 clicks)
Users report being locked out after only a few button presses, requiring immediate payment or subscription to continue using basic remote functions.
42
reviews
- “I literally only clicked the next button 6 times then yall say I gotta pay for ts. To hell with yall😂😂”
- “You get 5 clicks of the remote before you’re required to pay to continue using it…?”
- “After I purchased it it stopped working do NOT purchase”
Free trial deception and unauthorized charges
Multiple users claim they were charged despite canceling during the free trial period, or were misled about the trial's terms.
28
reviews
- “Clicked free trial and I still have to pay like huh makes no sense”
- “Charged My Card During Free Trial Period — Don’t get this app. I thought I’f try this tv remote app out for free so I got the 3 day free trial, but I cancelled it immediately because I don’t like having this issues like this. The app charged me $6.99 anyways.”
- “Scam charges after cancellation — I tried this remote and for one thing it did not work on my Hisense tv. I immediately unsubscribed/cancelled during the free trial and uninstalled the app. Well a couple weeks later I was still charged a subscription fee even though my Appl”
Connectivity and device compatibility failures
App fails to connect to TVs (especially Samsung, LG, TCL, Hisense, Fire TV), often due to needing physical remote for permission, defeating the purpose.
31
reviews
- “Not working — Not working”
- “Can’t find my remote , I need my remote in order to allow permission from my phone which defeats the whole purpose of.”
- “Doesn’t work with my TV — I would like my money back I paid the $19.99 for a year and it doesn’t connect or work”
Excessive ads and intrusive monetization
Users complain about constant, disruptive ads appearing every few seconds, even after paying for premium access.
25
reviews
- “Terrible. — Wayyyyy to many ads can’t even play nuh w/ out an ad popping up if I can give it zero stars I would.”
- “Too much ads — Always ads every few seconds”
- “Too many ads — I literally cannot even touch one button without getting like a billion ads, it gets to a point, like I’m not paying some money for a digital remote”
Subscription model and lack of transparency
Users feel misled by the 'free' label, as core features are locked behind subscriptions, and cancellation is difficult or impossible.
27
reviews
- “Worthless! — It doesn’t work half/most of the time, and you need a tv remote to be able to use this app, which kind of defeats the purpose.”
- “This app is a headache — So at first I thought this would be a fun app to use so that I don’t have to grab my remote, but I was wrong this app gave me an add every time I clicked a button.”
- “Family share doesn’t work — We bought this app to use on our Sony TV and it worked for the first week and now only one person can use it, even though family share is marked, but even then it still takes a while to get the app to work on the one device.”
Account and purchase restoration issues
Users report losing access to lifetime purchases after switching devices or reinstalling, with no support for restoring licenses.
10
reviews
- “Lost “Lifetime” subscription — I moved phones, logged into my same Apple account, and this app will not restore my purchase even after emailing the dev with my receipt. So I paid for lifetime access… but I guess not?”
- “Premium Upgrade is Required — While not advertised as such, this remote app requires that you pay a recurring subscription for use. There is a free version, it shuts your control off after pressing 5 or so inputs then locks you behind a permanent paywall.”
- “I paid for this app and it doesn’t even work. It freezes whenever I try to scan for my tv. Doesn’t waste your time or money.”
Poor customer service and support
Users report unresponsive or non-existent support when attempting to cancel subscriptions, resolve billing issues, or fix technical problems.
12
reviews
- “Customer service — Beyond disappointed with the customer service for this company. They are unresponsive when I’ve reached out to try to cancel my membership.”
- “Super box app — Doesn’t work sent to emails to support to cancel subscription before 3 day trial no answer. Guess is small claims if they take money.”
- “I can’t do anything without needing premium — 1 star”
App crashes, freezes, and poor performance
Frequent freezing, unresponsiveness, and failure to function reliably even during initial use.
15
reviews
- “Annoying — Freezes all the time. Not easy to access for quick use of remote.”
- “Don’t waste your time — If I could give it 0 stars I would. I paid for this app and it doesn’t even work. It freezes whenever I try to scan for my tv.”
- “Waste of money — Pay for a subscription and the remote buttons choose when they want to work or not. You have to disconnect and reconnect a bunch of times before they work correctly. Don’t recommend”

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