What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

200 reviews·8 themes

Excessive Ads
Too many ads, even with paid subscription
73
reviews
- “Too many ads. What part of paying for premium plus and still having to watch ads makes sense”
- “I paid for no ads and there are still ads.”
- “The amount of ads is ridiculous. During a 30 minute show there are 6 ads.”
Glitchy App
App crashes, freezes, or has technical issues
23
reviews
- “The app kept looping the commercial sequence when trying to stream.”
- “App keeps closing/crashing”
- “The app often prompts me to upgrade my plan in order to watch something. When I click upgrade it shows that I have the right plan.”
Poor User Interface
Difficulty navigating the app, finding content, or using features
17
reviews
- “Very hard to navigate on phone and tv”
- “Can't remove shows no matter what I try”
- “App lacks simple features like delete from continue watching or show ratings.”
Lack of Content or Limited Availability
Missing episodes, shows, or sports content, or limited availability
15
reviews
- “I signed up for Peacock exclusively to watch Paris Roubaix Femme. Was VERY disappointed when they only broadcast an hour and a half of the race!”
- “Not all episodes of Law & Order SVU are available”
- “The last several years you had premier league coverage for all games. The ones that were on cable networks were delayed by 24hours. Now the games that are shown on cable are not accessible through Peacock at all.”
Billing and Subscription Issues
Problems with billing, subscription, or payment
10
reviews
- “Double billing for premium plan and still has very long commercials”
- “I paid for a subscription just to download it and it not even load.”
- “They charge you twice for the same monthly payment, they won’t let you change it until you pay them for the scam”
Sports Streaming Issues
Problems with streaming sports content, such as buffering or poor quality
8
reviews
- “Worst streaming app for sports. Forced to watch a 15 second add no matter where the game is at.”
- “The ads when you click on an NBA game is ridiculous especially if you are jumping in late and want to see what’s happening.”
- “Sports coverage sucks. Split between streaming and cable, even not showing the set up to a game at times even though the game is on Peacock.”
Customer Support Issues
Difficulty getting help or support from Peacock
5
reviews
- “Zero customer support- no email, no live agents, no phone contact”
- “I tried to call customer support since my tv app says I have to pay when I’m already paying, but customer service doesn’t exist and the chat bot is an”
- “Non-existent customer support”
Autoplay and Ad Looping Issues
Problems with autoplay or ads looping repeatedly
5
reviews
- “The app often prompts me to upgrade my plan in order to watch something. When I click upgrade it shows that I have the right plan. Then when I back out, it tells me to upgrade again.”
- “Commercial repeatedly playing stuck in permanent loop. Fix it!”
- “Only commercials no movies - Just loops the intro for the commercials instead of playing anything I want to watch”

First load takes ~60–120s. Cached after.