What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

31 reviews·6 themes

App not working/crashing
The app is not functioning properly, crashing, or showing internal server errors
8
reviews
- “The app suddenly not working! Showing me internal sever error!”
- “The app always crash after the last update IPhone 13 17.0.3”
- “Try to used app on iphone and is not working”
Login/Registration issues
Users are experiencing difficulties with logging in, registering, or validating their passwords
6
reviews
- “I cant sign in! It keeps telling me “password not valid””
- “literally can’t sign in says the password is not valid even though i could sign in on the mobile site and desktop site”
- “You can’t sign in. Don’t waste your time.”
Booking/Ticketing problems
Users are encountering issues with booking tickets, such as incorrect tickets, cancelled shows, or unrefundable payments
5
reviews
- “I wanted to book a ticket in Khobar they sent me a ticket in Riyadh”
- “كانت البداية جيدة ولكن كثرت المشاكل مثل إلغاء فيلم وعدم ترجيع المبلغ”
- “Many application errors — I wanted to book a ticket in Khobar they sent me a ticket in Riyadh”
Poor customer service
Users are dissatisfied with the customer service provided by the company, including unhelpful staff and unfair rules
4
reviews
- “تعامل الموظفين سيء — كان ودي اعطي تقييم اقل من نجمه.”
- “الموظف لم ينتبه للخطأ في الحجز مما اضطرني للحجز مرة ثانية بدون تعويض”
- “Usually, if something happens to me and I can't make it on time I can cancel my ticket with any other cinema company, But at AMC for the cancellation, it must be done One hour before my showtime.”
Payment issues
Users are experiencing problems with payments, including unexplained charges, refund issues, or inability to complete payments
4
reviews
- “سرق — ياجماعه يسحب مبلغ ويقول تعذر حجزك وبنرجع لك خلال ١٤ يوم !!!”
- “ليش تاخذون رسوم الحجز — ما فهمت ليش حاطين تطبيق من الاساس دام بتاخذون رسوم للحجز”
- “Cannot complete the payment in the application”
App features and functionality
Users are suggesting improvements to the app's features and functionality, such as adding Apple Pay or Wallet support
4
reviews
- “No Apple Pay, no Wallet, no movie trailers... Compared to other similar apps; not so good”
- “أتمنى بأن تدعموا إضافة تذكرة الدخول إلى السينما في تطبيق Apple Wallet/محفظة أبل وشكرًا”
- “Where is the android app?”

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