What users hate. Clustered.

1- and 2-star reviews fed into NVIDIA NIM gpt-oss-120b, grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

8 reviews·5 themes

App functionality issues (e.g., force update loop, OTP failures)
Users report critical app bugs such as infinite force update loops and prolonged OTP delivery times, rendering the app unusable.
4
reviews
- “For example it is asking you to ForceUpdate and when you do so, it keeps on going into a loop of forceupdate. So for all practical purpose the app is”
- “To receive OTP takes ages.”
- “Consultation and order medicine not working since laat few month, contacted customer service but nothing from them yet to resolve the issue”
Privacy and data access concerns
Users are alarmed by excessive data collection, especially unauthorized access to Apple Health data including sleep and vitals, despite claims of no data access.
3
reviews
- “This app tracks your usage across all apps. Why would an insurance app track a user across all websites and apps?”
- “The App claims not to access any user data but does not allow proceeding without access to apple health data. It forces access to health data including sleep data.”
- “App measures Vitals using smartphone without validation”
Poor customer service and policy management
Users express frustration with unresponsive customer support and inability to manage or cancel policies, especially during emergencies.
2
reviews
- “Contacted customer service but nothing from them yet to resolve the issue”
- “I have asked them to cancel policy because they were expecting to inform them that insured is going to take covid treatment while entire family is suffering from covid. What irrational and immoral behavior”
Unjustified app size and performance
Users criticize the app's large file size and poor performance, calling it bloated and slow.
1
reviews
- “First of all the size of this app is huge”
Misleading or unethical business practices
Users accuse the company of unethical behavior, such as pressuring users to disclose health conditions during crises and hiding policies.
1
reviews
- “I wish I could give 0 stars. I have asked them to cancel policy because they were expecting to inform them that insured is going to take covid treatment while entire family is suffering from covid. What irrational and immoral behavior”

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