What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

200 reviews·8 themes

App Crashing
The app crashes or fails to open
73
reviews
- “App crashes when opening”
- “Crashes immediately upon opening”
- “Won't even open”
Notifications Not Working
Notifications do not open to the correct story or do not work as expected
23
reviews
- “Notifications NEVER open to the identified news item”
- “Notifications do not open to story”
- “Get a notification and when you try to open the app, it immediately closes”
Poor User Experience
The app is difficult to use, has a poor layout, or is slow
20
reviews
- “App is hard to search”
- “Takes a long time it sometimes didn’t load at all”
- “App is not formatted for an IPad”
Outdated or Missing Content
The app does not update frequently or has missing content
17
reviews
- “Same articles with no regular updates”
- “Doesn't update”
- “No new news”
Intrusive Ads
The app has too many ads or intrusive ads
13
reviews
- “Too many click-bait headlines”
- “Ads at the top of every page”
- “Forced Google ads on top of each story”
Technical Issues
The app has technical issues such as freezing or failing to load
12
reviews
- “App freezes constantly”
- “Freezes and then shuts down completely”
- “App doesn't work right”
Lack of Features
The app is missing features such as search or sharing
8
reviews
- “No search function”
- “Unable to share articles”
- “Can't even forward articles”
Biased or Propaganda Content
The app has biased or propaganda content
7
reviews
- “OAN is so biased it makes FOX NEWS look like C-SPAN”
- “Propaganda”
- “Far-Right conspiracy theories”

First load takes ~60–120s. Cached after.