1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.
First load takes ~60–120s. Cached after.
39 reviews·8 themes
Poor Mobile App Experience
Users are unhappy with the app's functionality and usability on mobile devices
15
reviews
“Terrible app interface — What’s the point of having a mobile app if none of the functionality is accessible?”
“Not Mobile friendly — Hard to use Mobile version of the app.”
“The iPad experience for this app is terrible and what you’d expect in 2008”
Crashing and Freezing Issues
The app is crashing or freezing, causing frustration for users
6
reviews
“App keeps crashing — Every time I log in the app crashes... just lost a customer”
“Freezes all the time — I can’t get this app to work. I’ve downloaded and reloaded this 4 times now and can’t get it to work.”
“Crash — Doesn’t stop crashing.. horrible. Very very slow.”
Limited Functionality Compared to Website
Users are disappointed with the app's limited features compared to the website
8
reviews
“Not as expected — I downloaded the application. However it is very different from what is in the website and in App Store.”
“iOS app is useless — Mobile app is useless, missing lots of functionality that the PC version has”
“No substitute for website — App doesn’t represent the website adequately or accurately.”
Login and Authentication Issues
Users are experiencing problems with logging in or authenticating with the app
3
reviews
“Bad login flow — Can’t login if you have multiple google accounts in your browser.”
“Good app but logs out with each update — The app is built really well but it force logs out after each update and it’s very annoying to setup the URL and log in each time.”
“Cancellation — I am not able to find a way to cancel my subscription.”
Poor Customer Support
Users are unhappy with the level of customer support provided by the app
2
reviews
“The worst customer support around. — Have an issue with the app? Are your automations not quite working?”
“I don’t understand? — I thought this app would be good I was trying to billed my business but is does not help”
Buggy and Glitchy Experience
Users are experiencing bugs and glitches while using the app
4
reviews
“So damn buggy — Most of then stuff will not load or update.”
“Glitches — After updating to the latest version I’ve been unable to fill columns on the mobile app.”
“Very buggy with external keyboard for iPad — Our org frequently renames stuff Our org uses iPads and external keyboards”
Pricing and Subscription Issues
Users are unhappy with the app's pricing or subscription model
2
reviews
“Not free — I used it for two weeks and then it wants me to pay. A lot too!”
“Refund — I paid for an online shop through Bold Business, and it was later promised that the pre-built shop would be handed over to me by Monday.Com.”
Notification and Email Spam
Users are receiving too many notifications or emails from the app
1
reviews
“Too many emails !!! — Too much unnecessary emails made me delete the app completely after two hours of having it!!”