What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

39 reviews·8 themes

Poor Mobile App Experience
Users are unhappy with the app's functionality and usability on mobile devices
15
reviews
- “Terrible app interface — What’s the point of having a mobile app if none of the functionality is accessible?”
- “Not Mobile friendly — Hard to use Mobile version of the app.”
- “The iPad experience for this app is terrible and what you’d expect in 2008”
Crashing and Freezing Issues
The app is crashing or freezing, causing frustration for users
6
reviews
- “App keeps crashing — Every time I log in the app crashes... just lost a customer”
- “Freezes all the time — I can’t get this app to work. I’ve downloaded and reloaded this 4 times now and can’t get it to work.”
- “Crash — Doesn’t stop crashing.. horrible. Very very slow.”
Limited Functionality Compared to Website
Users are disappointed with the app's limited features compared to the website
8
reviews
- “Not as expected — I downloaded the application. However it is very different from what is in the website and in App Store.”
- “iOS app is useless — Mobile app is useless, missing lots of functionality that the PC version has”
- “No substitute for website — App doesn’t represent the website adequately or accurately.”
Login and Authentication Issues
Users are experiencing problems with logging in or authenticating with the app
3
reviews
- “Bad login flow — Can’t login if you have multiple google accounts in your browser.”
- “Good app but logs out with each update — The app is built really well but it force logs out after each update and it’s very annoying to setup the URL and log in each time.”
- “Cancellation — I am not able to find a way to cancel my subscription.”
Poor Customer Support
Users are unhappy with the level of customer support provided by the app
2
reviews
- “The worst customer support around. — Have an issue with the app? Are your automations not quite working?”
- “I don’t understand? — I thought this app would be good I was trying to billed my business but is does not help”
Buggy and Glitchy Experience
Users are experiencing bugs and glitches while using the app
4
reviews
- “So damn buggy — Most of then stuff will not load or update.”
- “Glitches — After updating to the latest version I’ve been unable to fill columns on the mobile app.”
- “Very buggy with external keyboard for iPad — Our org frequently renames stuff Our org uses iPads and external keyboards”
Pricing and Subscription Issues
Users are unhappy with the app's pricing or subscription model
2
reviews
- “Not free — I used it for two weeks and then it wants me to pay. A lot too!”
- “Refund — I paid for an online shop through Bold Business, and it was later promised that the pre-built shop would be handed over to me by Monday.Com.”
Notification and Email Spam
Users are receiving too many notifications or emails from the app
1
reviews
- “Too many emails !!! — Too much unnecessary emails made me delete the app completely after two hours of having it!!”

First load takes ~60–120s. Cached after.