What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

• Paywall prevents access to core features

  Users are blocked from basic functionality like messaging, joining groups, or posting unless they pay a subscription fee, which many find exploitative.

  45

  reviews
  • “You don’t get to just chat with someone who is going through what you’re going through. Or ask for advice from someone who has suffered with what you’re suffering with. You have to pay right away to make ANY connection.”
  • “I used to have this app and I ended up getting a new phone long story short I used to be able to join multiple groups without having to pay to join more than one but now when I redownload the app I have to pay to join just two groups which...”
  • “It’s sad that you have to pay to have better mental health. I wanted this app because i couldn’t afford therapy but i guess i can’t have this either.”
• Age restriction blocks younger users despite need

  The mandatory 17+ age limit frustrates users under 17 who feel they are equally in need of support and believe the restriction is arbitrary and harmful.

  32

  reviews
  • “I’m 16, I wish this app went to 16+ instead of 17.. I understand that it’s for serious subjects and shouldn’t be for kids but If I can drive I’m pretty sure I should be allowed to talk about my issues as well.”
  • “I was enjoying it so much until I was told I am to young. How can you be to young to seek emotional support. Very disappointing.”
  • “Why does it matter what age I am? I have experienced more pain and anxiety then most people ages 17+ have so..???”
• App instability and technical bugs

  Frequent crashes, login failures, server errors, and UI glitches prevent users from accessing or using the app reliably.

  28

  reviews
  • “I am getting more and more frustrated with the app’s failure to open. For the time that I’ve been able to log in, it was very useful. Then it would get stuck on the logo screen.”
  • “My app won’t let me sign in it’s stuck on the W loading page I’ve tried deleting and redownloading I’ve tried waiting it won’t let me sign in please fix this”
  • “When I first got the app I accidentally clicked im under 17 bc I wasn’t even looking at the screen. Now I can’t get in. I’m 19, almost 20, so this is super annoying.”
• Unqualified or untrained 'helpers' and poor moderation

  Users report that guides and moderators are not trained professionals, often repeat scripted responses, and fail to provide meaningful or safe support.

  25

  reviews
  • “A Joke — This app is a trip they allow anybody to become a helper on this app instead of just getting licensed train professionals. They have broken people give you advice people who are going through worse things than you are.”
  • “The person who was supposed to be my guide is a bot. When I tried speaking to them over message all of their responses was automated. This honestly was really heartbreaking as someone...”
  • “The Guides are members like everyone else but they are granted moderation privileges that are abused, inconsistent, and don’t correspond to written policies.”
• Privacy violations and data misuse concerns

  Users distrust the app's claims of privacy, alleging that messages are monitored by staff, data is sold, and accounts can be suspended without reason.

  18

  reviews
  • “Nothing on here is private. Moderators and supervisors have access to all of your messages and data. They also sell your data, there is no such thing as anonymity or privacy on here.”
  • “They claim they don’t take your information but they do in order to keep people who they don’t agree with from the app if you don’t believe me read other reviews from past times.”
  • “They know all your information. You can’t block people (guides) they lie. They will make sure you are banned if you talk about them.”
• Bullying, harassment, and toxic community behavior

  Users report being targeted by bullies, trolls, or manipulative individuals, with little to no response from moderators or system safeguards.

  16

  reviews
  • “I am a subject to harassment and bullying on this app and I have reported it more then enough for a response and still nothing .”
  • “This app is a JOKE. It’s just a place for the wrong ppl to feel better than you. Bullying goes on inside this app and the charges are crazy.”
  • “People flirt with you, try to get personal info, tell you “oh that’s so sad”, tons of rude people and trolls.”
• Misleading marketing and false promises

  Users feel deceived by promotional content that implies free access or genuine peer support, only to discover paywalls, bots, or fake engagement.

  14

  reviews
  • “Disguised As Free — This was a good idea. It was nice to be able to talk with other people who actually understand what you are going through because they too are going through it. But then here I am already suffering tremendously and I’m blindsided with a mes”
  • “I downloaded this app thinking it would be great since I have severe anxiety and depression, only to see I’m not allowed to because I’m not over 17. What? We don’t feel too?”
  • “I thought this app was an amazing idea & is so smart, could really help people, etc. then i realize you have to pay to do pretty much anything on it. absolutely ridiculous & selfish & rude.”
• Poor customer service and lack of accountability

  Users report no response to support tickets, automated replies, and unresolved issues despite repeated attempts to contact the company.

  12

  reviews
  • “Awful costumer service, absolutely no help. I sent an email for an issue I am having. All they do is send an automatic email and never actually read and reply to your issue.”
  • “The app itself is good, and I really enjoyed it. However, their customer service has not responded to multiple emails I sent 4 months ago.”
  • “I sent an email for an issue I am having. All they do is send an automatic email and never actually read and reply to your issue. This has kept me from being able to use the app.”