What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

66 reviews·8 themes

Aggressive monetization and paywalling of core features
Users are frustrated by excessive paywalls, especially on basic or previously free features like templates, editing tools, and export options.
18
reviews
- “greedy MFers — everything is locked, they want you to give money for EVERYTHING. its such a basic collage app and wants to be showered with fkn gold for existing and doing basically nothing.”
- “WORST — EVERYTHING IS PAID JUST DONT WASTE UR TIME HERE THERE ARE LOTS OF OTHER APPS AS WELL FOR FREE”
- “Damn!!! They ask money for everything! — A beautiful App isn’t beautiful anymore because they are so greedy enough to ask money everything thing which was free in the first place!”
Persistent app crashes and performance issues post-update
Multiple users report frequent crashes, freezing, and unresponsiveness, especially after recent iOS or app updates.
12
reviews
- “App crash — Please fix this app it keeps on crashing again n again it’s so annoying now”
- “App Crashes Each Time I Use It — App design is such that over the last couple of days - this app crashes alot & have reached out to the developer as well for this issue - but still the same app behaviour.”
- “It Hangs after update — Having tough time using this app after the recent update, on my iPhone SE. Even the basic features like typing the text is not responsive.”
Watermark and branding issues despite paid subscriptions
Users report that watermarks (e.g., 'Made with Unfold') persist even after purchasing Pro/Plus plans, undermining perceived value.
9
reviews
- “Watermark — It needs paid subscription in order to remove the watermark”
- “Watermark even in bought presets — What’s the point of buying the preset if now suddenly they have this huge watermark? All my bought presets are useless”
- “Logo watermark even after upgrading to Pro — Why have you made it so complicated to remove the made with unfold? Even after upgrading to pro I am unable to remove it.”
Subscription and payment system failures
Users report being charged without access, failed purchases, inability to cancel, and lack of refund support.
8
reviews
- “Fraud — It’s a fraud app I paid the subscription fees and this app is still not subscribed , I need my refund back”
- “Money debited after cancelling subscription — I cancelled the subscription before the trial period ended still my account was debited. Please refund the same.”
- “WRONGLY CHARGED — They charged me for a one year subscription and I am still not able to use the app!”
Missing essential export and sharing functionality
Critical workflow failures including inability to save, export, or share content directly to platforms.
7
reviews
- “Not able to save a story to the device — It is always shown as “ an error occurred “”
- “Can’t seem to export sound in video reels — I have a paid version but it’s not letting me export videos with sound.”
- “Downloading errors — Unable to download the edits that we make.”
Poor user interface and outdated design elements
Users criticize outdated UI, non-intuitive navigation, and missing modern features like folder support or keyboard behavior.
6
reviews
- “Bad ux — Why did you intentionally took such bad ux decisions when building this up. Overall the app feels visually premium but those missing spots hits really hard.”
- “Photos selection interface outdated — I have already prepared an album in my Apple Photos and it is so hard to find. Support fully please — albums, folders, etc.”
- “The keyboard!!! — After my latest update. The keyboard doesn't close after I finish typing ! Every time I need to close it from the multi task window and then reopen it for it to work.”
Loss of data and assets after migration or update
Users report losing purchased templates, saved projects, or login state after switching devices or updating the app.
5
reviews
- “Bad — I recently bought a new phone and i have purchased some of your templates in my old phone but when i installed this app in my new phone i did not get templates that I purchased from my old phone”
- “Wordt App Very Worse!! — You crash on my every use, I re installed you and what fid you give me? All my templates which I bought is done! Lost!!”
- “What even happened here? — I love this app, I really do. Which is why I got Unfold plus, used it and was super excited to get the new fonts I wanted it for. The next morning I open my templates and everything is back to the old fonts.”
Lack of cross-device sync and file integration
Users express frustration over inability to import from Files app, lack of cloud sync, and no way to continue work across devices.
4
reviews
- “Pro but can't even read from Files apl — What is the point of throwing money at an app which calls it self pro and has pro tier expensive subscription yet cannot even read from Files.”
- “No option to save your story and continue later — I was initially blown away by the templates. I even subscribed to paid version. But soon I realised that if i leave some stories in between and come back to continue later, the app doesn't store my layouts and I have to start all over again”
- “They dont have transfer account feature — They dont have transfer account feature, so i am keep paying twice thrice so my colleague can make creatives for company”

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