What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

114 reviews·8 themes

Misleading Advertising and False Promotions
Users repeatedly complain that the game's promotional content (ads, trailers, previews) drastically misrepresents the actual gameplay, leading to disappointment and accusations of false advertising.
28
reviews
- “Nothing like the ads — Dont fall for the ads, its nothing like what they show in the ads”
- “Misleading Adds — I downloaded the game thinking that it was scenarios that you can choose but it’s not unfortunately.”
- “False Advertisement — This game is not like the ads you see for this game. Also it use to be fun to play. Then they sold the game and now it’s all about REAL MONEY.”
Pay-to-Win and Exploitative Monetization
Players feel the game is rigged in favor of those who spend large amounts of money, with rewards being inaccessible without purchases and core progression tied to spending.
31
reviews
- “Dead Game — Changing my review from 5 stars to 1. I used to LOVE this game. However it’s a dead game filled with dead cities. Something important to note, it’s 1000% pay to play.”
- “It’s a money pit — The game is designed to cause lots of war and chaos between players. You from have super rich players to non spenders. you’ll always have an urge to spend more when someone else stronger keeps kicking your butt.”
- “Scam — I’ve enjoyed this app up until yesterday when I opened the app and my card on file was immediately charged $4.99 at 1:30am with no pack resources received.”
Account Access and Technical Failures
Multiple users report being unable to access their accounts, game crashes, server outages, or inability to log in after reinstalling or migrating, often with no resolution.
22
reviews
- “Can’t even open game for the last 5 days — Game won’t open. It’s fully updated and all. Who will compensate if I get hit?”
- “Error connection with your account — I was at level 16, I reinstalled the game on my new smartphone I can't link my accounts, Google Facebook Game Center...”
- “Crashes all the time — Stupid game crashes all the time . And the unprofessional owners lower your training capacity in camps from 13,000 each camp to 1930 what a rip off.”
Poor Customer Support and Unresponsive GMs
Users report extensive delays, lack of responses, or outright refusal to help with issues such as account bans, lost items, or payment errors, often citing abusive or dismissive behavior from support staff.
25
reviews
- “Horrible Customer Service — Ok game, but the “GMs” are completely useless. Sent numerous screenshots showing the issue and still couldn’t make it right.”
- “Very bad support — The game is good But when any type of issue presents itself like purchase issues, bug issues, event issues etc when you report it or ask for help to resolve the issue it takes the GM one to two week’s to respond”
- “No response — I have spent a lot on this game. The games customer service is terrible. You are not allowed to make a mistake or the game takes your account.”
Gameplay Manipulation and Unfair Mechanics
Players accuse developers of intentionally designing systems that steal resources, reverse progress, or create negative balances, often under the guise of 'errors' or 'events'.
17
reviews
- “The game steals resources from your mansion when they screw something up — The game developer can go and take resources that you have been collecting for weeks plus millions more. I now have a 80 million negative balance on cargo.”
- “Screwing over players — They will give you rewards for participating in events and then take them away and make your account go negative just to make you buy packs”
- “They’re not a fair company — They steal from players because of their own bugs they have in their game. They favor big spenders over everyone else...”
Inappropriate Content and Toxic Behavior
Users report offensive content including sexual harassment, gendered insults, and inappropriate character representations, with developers failing to act despite reports.
10
reviews
- “They only care about money — We have 2 players who verbally sexually assault a woman every day and it has been reported time and time again but they don’t care as long as they get their money”
- “Inappropriate content and nothing being done about it — ✿BUGEFA✿ posts crude remarks in city and cross server chats disrespecting women and talking disgustingly sexual about them.”
- “Cross dresser — Why did this game have to go woke having a cross dresser in the advertising is a complete turn off please remove that add”
Glitches, Bugs, and Unstable Performance
Frequent technical issues such as crashes, freezes, broken upgrades, and corrupted data prevent normal gameplay and degrade user experience.
15
reviews
- “Game glitched — This game glitched out on me and take 90 million cargo from me I tried to let support know but all they could do was blame me”
- “Bug — It is playable until you reach mansion level 10. You literally cannot upgrade any further because one of the upgrade requirements is armory.”
- “Crash — Worse game it crash after 10 minutes”
Account Deletion and Data Loss Issues
Users report difficulty deleting accounts, receiving endless follow-ups, or losing progress and funds due to system failures or policy violations.
8
reviews
- “Don’t play this game — I have played this game for a few years. I decided I now longer want to play it. I followed their procedures to delete my accounts. Every time the email me back asking for more information.”
- “HELP!!! — I no longer have access to my account. I’ve messaged them multiple times. I’ve put a lot of money to this game and they will not answer me!!!”
- “Major Issues — I have been trying to reach someone for almost 24 hours now because my account is getting ready to get banned because my Apple account and my credit card got hacked...”

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