What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

8 reviews·6 themes

Login and Authentication Failures
Users unable to log in or recover accounts, with persistent issues after login attempts and no response from support.
5
reviews
- “Logged me out and will NOT allow me to log back in (with Google). App appears broken; please FIX it!”
- “As of Jan 15, the app stopped syncing. It was working up until then on my iPhone 8 Plus, but on my new iPhone 12 Pro Max, the app just crashes when I try to log in.”
- “Won’t respond to requests to reset password — AVOID!! App is fine, customer service is awful. Won’t respond to password reset request.”
Crashes and App Instability
Frequent app crashes, especially on newer devices or during login, with no consistent functionality.
3
reviews
- “App stopped working, will not open — As of Jan 15, the app stopped syncing.”
- “Keeps crashing — No regular updates.”
- “The version I have on my Samsung phone is far more robust than the iPad Pro version...”
Missing Feature Functionality on iPad Pro
iPad Pro version lacks key features present on mobile versions, such as text-only display and inline article viewing.
2
reviews
- “The version I have on my Samsung phone is far more robust than the iPad Pro version, which doesn’t support text-only or image of articles in the list.”
- “Clicking on saved articles sends out to website.”
Language and Text-to-Speech Limitations
Text-to-speech feature fails to recognize non-English languages, with no option to set language preferences.
1
reviews
- “the app can not recognize the language of saved text and read e.g. Czech text in English voice. There is no setting allowing to set language.”
Poor Customer Support and Communication
Users report no response to support inquiries, especially regarding password resets and account recovery.
2
reviews
- “Won’t respond to requests to reset password — AVOID!! App is fine, customer service is awful.”
- “Contacted them through email and form but n site and got no response at all.”
Degrading Features Post-Premium Payment
Users believe core features like Send-to-Kindle stop working after upgrading to premium, suggesting reduced maintenance.
1
reviews
- “Worked great at first — Send-to-kindle stopped working. Soon as they get that payment for Premium, they stop caring.”

First load takes ~60–120s. Cached after.