What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

121 reviews·6 themes

Unwanted charges and billing issues
Users are being charged unexpectedly or having issues with billing
15
reviews
- “Horrible customer service, they charged me after I cancelled my free trial”
- “I wasn’t using Grammarly anymore and asked them to quit charging my PayPal account for use and to delete my account at the end of that payment period that I’ve already paid for and instead they charged me $144”
- “Scammers — I pay around $30 for the application a year ago, now on the renewal they charge my account $331.20”
Poor performance and functionality
Users are experiencing issues with the app's performance, such as crashing, freezing, or not working as expected
20
reviews
- “Sometimes it really never works”
- “App NEVER loads! — I can literally on sign in on a computer. My app doesn’t even move past putting in my email”
- “Grammarly Keyboard not Working — I’ve been using Grammarly a lot since I’ve been college. But lately, I’ve noticed that the keyboard has not been working properly for some reason”
AI-related issues
Users are experiencing issues with the app's AI features, such as incorrect suggestions or poor performance
12
reviews
- “Remove ai — hello, I am an Apple iPhone user and I use this app quite often, but one thing that really takes me off. Is the rampant use of AI”
- “Ai — this app flags things that humans write as AI has written it no matter if you’ve written it in your own voice, it's extremely frustrating”
- “AI Assistant is Awful — I was really frustrated with Grammarly's new AI assistant that was introduced a few months ago”
Subscription and pricing issues
Users are having issues with subscriptions, pricing, or feeling that the app is too expensive
15
reviews
- “Only works if you pay — Not worth the download unless you purchase a subscription plan”
- “Too week — Very expensive for such small capabilities. Any LLM works much better. Disappointed”
- “Price — Price is way too high for a army combat veteran and a student $139 a year ridiculous I’m trying to”
User interface and usability issues
Users are experiencing issues with the app's user interface, such as difficulty navigating or using certain features
10
reviews
- “I adored Grammarly! now it is duplicating texts that is terrible! It’s more work than not having it so I’m seriously about to cancel”
- “Disappointing in execution — I like having Grammarly on my phone, but I consistently revert to the stock iOS keyboard for three primary reasons: 1) Poor UI and Haptics”
- “App Not User Friendly — I initially downloaded the app because I was impressed with an example of a cover letter I requested on the browser. Once I downloaded the app, it looked nothing like what I saw on the browser and I immediately deleted it”
Customer support issues
Users are having issues with customer support, such as difficulty getting help or resolving issues
5
reviews
- “What a Chang — I have been trying to get Support for 3 weeks. Help used to be great”
- “Customer Support is horrible — You buy this package and can't get customer support unless you want to spend more money”
- “Sick of begging — For many years I have paid for top tier Grmmarly Not been able to use while on PC. I have written several dozen times asking for this to be rectified”

First load takes ~60–120s. Cached after.