What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

45 reviews·7 themes

Keyboard integration failures on iPad external keyboards
Users report that the Grammarly keyboard does not work with Apple's Smart Keyboard Folio or other external keyboards on iPad, requiring them to type directly on the screen instead.
8
reviews
- “Cannot use external keyboard on iPad?!?! — The Grammarly Mobile Keyboard app doesn’t work with Apple’s Smart Keyboard Folio for the iPad Pro.”
- “スマートキーボードに非対応 — スマートキーボードに非対応だし、セキュリティーも不安なので即刻やめて削除しました。”
- “No external keyboard support — Does not work with the apple keyboard connected. This is a major issue that needs immediate rectification.”
Privacy and security concerns due to full access permissions
Multiple users express strong concern about Grammarly requesting full keyboard access, fearing data leakage, unauthorized text collection, and potential exposure of sensitive information like passwords.
10
reviews
- “どこまで情報送信されてるの？怖すぎる。。 — このキーボードを使って入力した文章が開発元に送信されるのは分かっていて利用したのですが、それ以外の情報も送信されてませんか？”
- “What’s the purpose of full access??? — I downloaded this app so I could get better grammar. I honestly don’t know why you’ll need full access for getting better grammar.”
- “Potential Security and Privacy Risk — For a keyboard that corrects your grammar, I don't understand the need for full access...”
Core functionality issues: suggestions not applying or failing
Users report that Grammarly fails to apply suggested corrections automatically, especially in apps like Outlook or when typing long texts, and sometimes even causes input errors.
7
reviews
- “Report — Recently, I noticed that Grammarly is not replacing the “rephrase suggestion “.”
- “Connection with outlook need to improve — When typing in outlook, sometimes Grammarly suggestions do not apply.”
- “Doesn't work — It says nobonternet connection but I do have, doesn't work at all”
App crashes, freezes, and performance instability
Frequent reports of the app freezing, crashing unexpectedly, or becoming unresponsive during writing sessions, forcing users to restart the app.
5
reviews
- “すぐ固まる — 文書を打っていたら突然に画面が固まってそれ以上何も書き込むことができなくなる。”
- “It's terrible — I downloaded your app by mistake. I want to cancel this subscription, but the subscription screen on my iPhone does not show the cancel option.”
- “app storeから購入はお勧めしません — app storeで購入したところ支払いしたにも関わらず反映されませんでした.”
Poor user experience with Japanese input and language-specific bugs
Specific complaints about glitches when typing Japanese, including incorrect character insertion, backspacing issues, and unexpected behavior during input.
3
reviews
- “日本語を打つときに邪魔 — 先日のアップデートから日本語を打ってる最中にGrammalyのキーボードで英数字を打つと、勝手に一文字戻るバグがあってイライラします。”
- “なぞり書き(Quick Path)の精度が酷すぎる — iOS の精度に比べると物凄く酷すぎるの改善していただきたい。”
- “Please fix — Poor reading the errors in Apple 😢”
Billing, subscription, and refund issues
Users complain about unexpected charges, lack of trial periods, inability to cancel subscriptions, and poor customer service regarding refunds.
6
reviews
- “請求 — 入れて立ち上げるとすぐに月払いの請求画面になります。お試しもなく、どんなアプリかもわからずに、入れて立ち上げたらすぐにです。”
- “プランが許可も通知もなく継続されてしまう。最悪。”
- “I cannot believe how broken this is! — Reading over reviews from 2-4 years ago, it is frightening to see how broken this app still is.”
Misleading or non-functional UI/UX and setup confusion
Users report confusing interfaces, settings that don’t lead to functional outcomes, and apps that appear stuck on setup screens without clear next steps.
4
reviews
- “謎 — いろいろ設定させられた挙句、使い方が謎。設定画面しか表示がない。マジで設定しただけで時間の無駄。”
- “アプリのログインから反応しません。本当は星ゼロ — パソコンで有料アカウントを作ったにもかかわらず、iPhoneのアプリでは無料アカウントを作るボタンをおしても、既存のアカウントボタンを押しても全てのボタンが反応しないため、全然使えません。”
- “Please connect the keyboards of iPad — I frequently use this app on my windows, but for some reason, this app does not work out properly on my iPad.”

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