What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

200 reviews·6 themes

Intrusive and excessive ads
Users are frustrated with the large number of ads in the app, making it difficult to use.
34
reviews
- “The ads are ridiculous — The ads are extremely intrusive and render this app useless much of the time”
- “Ads — Free version is unusable due 2 minute full screen ads.”
- “Ads ads ads — I used to absolutely love this app. Used it nightly. Now there’s just to many ads.”
Inaccurate sleep tracking
Users are experiencing issues with the app's ability to accurately track their sleep.
23
reviews
- “Inaccurate — Does not sense sleep unless you open app. Wish I could get my $40 back.”
- “Not accurate — I’m not sure what’s been going on but before this last update, it was reading my sleep correctly. Now it’s saying I’m not getting any restful sleep at all.”
- “Inaccurate reports — I only used the app for three days because it was highly inaccurate compared to my health app linked with my phone and watch.”
Difficulty with subscription and payment
Users are having issues with the app's subscription model, including being charged unexpectedly or having difficulty canceling their subscription.
17
reviews
- “They will charge you on your free trial — It’s not 7 days free trial then charge, it’s a charges first then the year starts after 7 days.”
- “Misleading Free Trial and Unjust Charges — This app uses the same shady tactic as many others: it offers a “free trial” that’s secretly tied to a high-cost yearly subscription.”
- “CANNOT CANCEL SUBSCRIPTION — Doesn’t cancel in the app. You have to go through the trouble of disputing credit card charges.”
App not working as expected
Users are experiencing issues with the app not working as expected, including crashes, freezes, and failure to sync data.
20
reviews
- “App won’t launch — I had this app for sometime and it was my favorite sleep app but for some reason my app will not open.”
- “Stopped working — Used to enjoy this app and used it on the daily as it was more insightful and the data was clearer to read than the built in Health app. For well over a couple months, its stopped working.”
- “Glitchy and unstable — It’s February 2025. I’m on an iPhone 14 Pro with the latest iOS update. The audio recording function has been unreliable.”
Features locked behind paywall
Users are frustrated that many features of the app are only available with a paid subscription.
25
reviews
- “You have to buy your information back — *DON’T DOWNLOAD THIS APP!* You’ve been warned. You have to buy your own information like recordings back without having the option to delete them.”
- “Pay to sleep — I gotta pay to hear me snore? Bye.”
- “Useless unless you pay — Can’t even listen to your night without paying. All you can do is record your night. You cant see any of the data.”
Poor customer support
Users are experiencing issues with the app's customer support, including unhelpful responses and difficulty getting refunds.
8
reviews
- “Terrible — Bought subscription. App stopped Customer service is a joke. Excuses. No refund.”
- “Don’t do business with these people directly. — I have been trying to cancel my subscription now for almost 2 years after ordering from them directly and it’s NOT possible”
- “Scammers — I’m giving this app 1 star only because 0 is not an option. This app is a a scam I was charged for a yearly subscription and I don’t even have the app on my phone or watch.”

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