What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

98 reviews·8 themes

Frequent Crashes and App Instability
The app crashes repeatedly, freezes, or closes unexpectedly, often without warning, making it unusable.
18
reviews
- “Crashes every day — I forgot why I stopped my subscription. This trash crashes every day I can’t even get one song in bro”
- “KEEPS ON CRASHING IPHONE 15 Pro — I open the app and as soon as I get in it closes itself!! Turned on and off my device and still most works. Please dox”
- “This app is SLOW. There is a big lag every time I add a song to a playlist. Really annoying how it crashes any time you try to add multiple songs to a playlist in a row.”
Poor or Broken Playlist and Library Management
Users report inability to add songs to playlists, playlists disappearing, libraries not syncing, or purchased content vanishing.
16
reviews
- “can’t add songs to playlists — i cannot add songs to playlists”
- “It deleted all my playlists.. — That’s like wth”
- “Unable to add anything to library — The app is unusable, when trying to add to the library the app 'pretends' to add, but fails to persist the items in the library.”
AI-Driven Features and Algorithmic Recommendations Failures
Users are frustrated by forced AI-generated playlists, irrelevant suggestions, repetitive songs, and lack of personalization.
14
reviews
- “Remove AI slop — The “feature” where it tries to get you to create your playlists using an ai bot that’s just worse than a normal search is an insult to artists”
- “Frustrating — Algorithm is useless and doesn’t learn. Thinks the first music you listen to when start using the app is the only music you’ll ever want to listen to.”
- “terrible recommendations — Why do I bother spending time giving feedback if you’re going to waste so much of my time playing awful music?”
Forced Auto-Play and Unwanted Background Music
App starts playing music automatically (especially when connecting to car Bluetooth) and users cannot disable it.
10
reviews
- “Auto play music when I don’t want it — Why is it in 2026 we still have to find ways to stop auto play of music when we get into our cars?”
- “I hate this app!! — Please let me know how can I turn off the auto music play because everytime I get in my car it plays a bunch of music I am not familiar with.”
- “Music autoplay — This app literally refuses to stop auto playing when connecting to any Bluetooth device unless it’s deleted”
UI/UX Confusion and Poor Design
Interface is described as cluttered, unintuitive, hard to navigate, with poor layout, hidden functions, and confusing icons.
12
reviews
- “Terrible UI — One of, if not the worst UI experiences I’ve ever come across in modern times. Layers upon layers of menus all laid out in different structures, none of which make any sense whatsoever.”
- “Confusing layout — Can’t find the play queue, lots of icons you just need to memorize what they do, can’t clear “now playing” from a week ago.”
- “Undo Interface chance — The new interface is awful. Lock icons in place so we know where it is quickly. The visuals and organization are not clean.”
Subscription Costs and Value Concerns
Users feel the service is overpriced, offers little value for money, and forces payment for basic functionality.
11
reviews
- “Why are you guys charging us for having an iPhone ?”
- “cost — We gotta pay Apple Music even though we gotta Apple device 😂😂😂”
- “To expensive — To expensive”
Syncing and Cross-Device Issues
Users report inability to sync music, playlists, or library across devices unless subscribed, despite owning content.
9
reviews
- “Why do you for — Hey Apple, how come I can’t sync my Music between my devices unless I pay for your stupid subscription?”
- “Many playlists did not transfer like promised it we bought Apple Music”
- “Post Ai my Spotify playlists became unbearable repeats of the same 20 songs so I decided to give Apple a try. At first I was happy with the variety of songs I was getting...”
Content Availability and DRM Problems
Purchased music disappears, songs are unavailable in certain regions, or copyrighted content plays unexpectedly.
7
reviews
- “Purchased songs are GONE!! — Purchased songs are GONE”
- “1/2 of my music purchases now say "not available in this country". I paid for them through the apple store. I should be reimbursed.”
- “Not happy about the copy right sorry — I hat haveing copy righted song”

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