What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

166 reviews·6 themes

Subscription and Pricing Issues
Users are unhappy with the subscription model and pricing of the app
23
reviews
- “1 time Waste of money — Used to love this. 1 time purchase only for features to be taken away slowly and be in a optional subscription.”
- “Not really a “one time purchase” — So I purchased this because I thought it would be the “ultimate video” editor like they claim and I honestly thought it would be one purchase and you get access to ALL features.”
- “Paying for feature? — After purchasing this lifetime now they use asking more money to get new feature!”
Bugs and Crashes
Users are experiencing bugs and crashes while using the app
41
reviews
- “BUGS! BUGS! BUGS!!! — EDIT: AND ANOTHER BUG!: “Unable to complete action. Library clip is not media that can be added to the timeline.”…”
- “Crashing — Why does it keep crashing”
- “Laggy timeline — Ever since the new update every single one of my projects frames have dropped tremendously,”
User Interface and Usability Issues
Users are finding the app difficult to use and navigate
20
reviews
- “Not user friendly — I got this app because it was on several lists for being user friendly. It definitely is not.”
- “Useless, not intuitive — Not intuitive in the least, very basic editor with basic features.”
- “App difficult to navigate — Very hard to navigate on app not user friendly, complicated however once a project was done right it sure has beautiful result.”
Export and Playback Issues
Users are experiencing issues with exporting and playing back their videos
17
reviews
- “Export does not work — Exporting video exports only the first frame of the video and not the entire clip.”
- “Audio issue makes playback impossible — Playback Audio is glitched to the point where the audio doesn't play at all or is playing audio from clips long after what is being played back”
- “Playback issue — video playback in the app is too slow right now..they have to fix it”
Feature Requests and Limitations
Users are requesting new features or are limited by the app's current features
12
reviews
- “Transitions — Transitions are absolutely garbage! Sure you can add them but they’re 1 second long and you can’t increase the length.”
- “Theres no Autotune pitch correction — Where’s the autotune?”
- “Borders — I cannot believe you gays don’t have the capability to border the picture. Common!”
Customer Support and Refund Issues
Users are unhappy with the customer support and refund policies of the app
8
reviews
- “Terrible purchase policy — The only way to try LumaFusion is to actually purchase the product After purchasing it, I found out that it was not for me and I tried to ask for a refund and there is no way to do that”
- “Double Charged — Double Charged me. App says $29.99 and when I purchssed, it double charged me. Do Not buy.”
- “Please Fix Soon Or I Want Refund! — Really loved using before the last update extremely buggy at the moment and is starting to affect my business.”

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