What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

31 reviews·8 themes

Inaccurate step tracking
Users report significant inaccuracies in step counting, with steps not registering, being delayed, or showing inflated/deflated numbers despite physical activity.
14
reviews
- “I have enjoyed using this app to keep track of my steps, but the daily battle with the app not registering all the steps, or making them look inflated at other times, feels inconsistent.”
- “Since the last update, I will walk with my watch and my phone and my phone always says 0 steps.”
- “This does not accurately catch my steps. I walked for a few minutes and the my step count did not change. This has happened a few times.”
Delayed or stuck step updates
Users experience delays in step count updates, with counts freezing and requiring manual refreshes or force closes to update.
7
reviews
- “Lag before midnight - Inaccurate — Tell me why, multiple times, it’s 11:55 PM and I’m at 9,815 steps (treadmill) and zero steps are recorded until after midnight?”
- “Slow Showing Steps — I like to check my steps often. With this app, the step count is always stuck.”
- “It would take me 39 steps in an hour it’s ridiculous”
App crashes and freezes on Apple Health integration
The app crashes or becomes unresponsive when attempting to connect with Apple Health, often requiring force quit and resulting in data loss.
3
reviews
- “Apple Health Completely Broken — As soon as I tap on Apple Health to set that up the app goes blank and I have to force quit it which makes it lose all my info.”
- “App often freezes closes and don’t accurately count steps needs to update”
- “The program has a mistake, the distance does not appear, calories as well as time, there is a defect in the application”
Excessive and intrusive ads
Users complain about too many ads, including malicious pop-ups that mimic security warnings, leading to distrust and uninstallation.
5
reviews
- “Too many ads. Very annoying.”
- “Featured are removed to promote other apps — And it has so many adds”
- “Malicious ads — It literally had a pop up ad about “your phone has a security breach and infected with malware””
Poor performance after in-app purchases
Users report issues with in-app purchases not being delivered, lack of support response, and perceived intentional deception by developers.
2
reviews
- “Made an in app purchase only to never receive it. Contacted support and every reply is giving me the run around.”
- “App was good until I made a purchase — Made an in app purchase only to never receive it.”
Missing features on workout tracking
Users miss essential features like mile markers on routes and incorrect pace calculations when workouts end.
2
reviews
- “No mile marking on routes and pace adds time when workout stops — On the map view of a route there are no mile marker indicators...”
- “Not accurate…disappointing — I’m comparing four different step devices and/or apps to assess accuracy. This is consistently off by several hundred to several thousand steps per day.”
Frequent mandatory updates causing disruption
Users are frustrated by frequent update cycles that disrupt usage and prevent access until updates are installed.
2
reviews
- “Constant Updates — While, I appreciate the need for updates, lately it seems there is an update every other week and I am unable to use the app until the update is made.”
- “It would take me 39 steps in an hour it’s ridiculous”
Unwanted rating prompts and poor user experience
Users are annoyed by persistent rating requests that reappear even after selecting 'maybe later', disrupting the app experience.
2
reviews
- “No — Stop asking for a rating. Give the option to not rate you. If I opted for maybe later then later you’d bug me again.”
- “I’m noticing the app doesn’t accurately track my steps or flights of stairs anymore.”

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